Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. Hopin and our customers who are Event hosts are independent controllers of certain types of your personal data, such as the information you provide when you create an account to attend an Event (like name and email) and information about the Events you attend (like Event name and date and time of Event). Event hosts are the controller, and Hopin is the processor, of materials submitted by the Event host in the course of creating or during an Event, and includes any personal data included in such materials.
If you use StreamYard services, Event hosts are the controller and StreamYard is the processor.
Your access to and use of third party websites or services accessible through the Hopin Services
The Hopin Services include links to third-party websites and applications as well as to integration and partner providers of multiple different types of services associated with a particular Event.
Third party web sites, applications, and integrations.
Clicking on links to third party websites, content, applications, or integrations may allow those third parties to collect or share data about you. We do not control those third-party websites or content and are not responsible for their privacy statements or the way in which they collect or use your data.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
If you fail to provide contractually required personal data
Certain information is contractually required to use our services. For example, to access Hopin’s platform you need to provide your name and email address. If you fail to provide required information, you will not be able to access our Services or we will not be able to perform the agreement we have or are trying to enter into with you.
We do not knowingly collect or process personal data from children, and no part of our Services is directed to them. A “child” is a person (a) under 13 years old (for residents outside of the EEA, except for the Republic of Korea); (b) under 16 years old or such age needed to consent to the processing of personal data in their country of residence (for residents of the EEA); or (c) under 14 years old (for residents of the Republic of Korea). If you are a parent or guardian and you learn that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our systems.
We use different methods to collect data from and about you including through:
We have set out below, in a table format, a description of how and why we use your personal data, the categories of data used for each purpose and which of the Legal Bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve the Hopin Services and your experience, see which areas and features of our Services are popular and count visits. We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
Advertising and Analytics Services Provided by Others
We will share your personal data with the following recipients to achieve the purposes set out in the table “Purposes for which we will use your personal data” above.
Other Third Parties
We will transfer your personal data outside your country of residence, including the European Region, in our performance of the services. When we transfer personal data out of the EEA, we ensure an appropriate degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
For a copy of the standard contractual clauses, please contact us via the details provided in the “Contact Us” section below.
We have put in place commercially reasonable security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. That said, no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute data security.
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint, if we reasonably believe there is a prospect of litigation in respect to our relationship with you, or as required or permitted by applicable law.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
If you wish to exercise any of the rights set out above, please contact us as set forth in the “Contacting Hopin” section below.
Legal Basis means the reason why, under law, we are permitted to process your personal data.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data on the basis of legitimate interests for activities where our interests are overridden by the impact on you. You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. In respect to Hopin, that is the performance of our agreement with you to make the Hopin Services available. We are not involved in the processing of your Personal Data during any engagement you enter into with our third party partners or integration providers.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
We do not “sell” the personal information of our organizers or users of the Hopin Services as the term “sale” or “sell” is defined in the California Consumer Protection Act (“CCPA”). That mean means we do not sell, rent, or otherwise disclose your personal information in exchange for money or something else of value.
In addition to the rights described in our Privacy Notice above, California law grants California residents certain rights as set forth below:
Requests to exercise your rights may be submitted by emailing us at [email protected]. Please be prepared to provide your first and last name and email address that matches information we currently have on file. Where we are unable to verify your identity based upon this information alone, we may require additional details. We will respond to verifiable requests received from California consumers as required by law.
California Shine the Light Law
Under California’s Shine the Light law, California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any, and as defined under the law) that we have shared with third parties during the preceding calendar year for their own direct marketing purposes. Such requests may be made once per calendar year by emailing us at [email protected] In your request, you must include the statement “Shine the Light Request,” provide your first and last name, email address and residential address, and certify that you are a California resident. We reserve the right to require additional information to confirm your identity and California residency.
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