Hopin Service Level Agreement

March 21, 2023

The Hopin Events, Hopin Session and Boomset services have been acquired by RingCentral. For Hopin Events (now RingCentral Events), Hopin Session (now RingCentral Session) and Boomset customers, updated terms are as follows: RingCentral Global Platform Terms at https://ringcentral.com/legal/ringcentral-events/global-platform-terms, and for other terms and policies, including Privacy Notice, visit https://www.ringcentral.com/legal.html.

‍

Our Support Promise to you

Our goal is to provide you the very best event preparation and event services. As the Hopin Platform and Services grow and evolve, so will the breadth and type of support we provide. While the details in this Service Level Agreement (“SLA”) may change from time to time, we promise that any such changes will still deliver the same value we committed to provide from the outset. Sometimes that means replacing a type of support service with a more meaningful or suitable one. Or sometimes that means adding a support service to support new features on the Platform. If we do make a change to this SLA, we will give you reasonable advance notice (and always at least 30 days) before the change is effective. Regardless of the change, our commitment to delivering the value of the support you purchased will not waver.

Platform Availability (Live Events Only)

Hopin will endeavor to maintain 99.5% uptime service Availability (“Availability Target”) where “Availability” is calculated as the total minutes that the Hopin Platform was available to stream your live Event, less Excluded Downtime (defined below), divided by the total minutes that your Event was scheduled to take place on the Platform (“Event Time”). “Excluded Downtime” means any disruption, unavailability or inoperability: (a) directly or indirectly caused by you, (b) due to unforeseeable circumstances, (c) due to foreseeable circumstances but despite Hopin’s commercially reasonable measures to prevent were not within our ability to fully prevent (including but not limited to widespread internet disruptions, interruption of services by our service providers such as AWS and that was not caused by Hopin, and malicious third party acts), and (d) emergency security measures. In all those cases, Hopin will liaise with you and applicable third parties to assist to the best of our ability, to re-establish availability as soon as practicable. Hopin will update You with status no less than every thirty (30) minutes for full outages, and no less than sixty (60) minutes for partial outages.

Availability Remedy

If the Availability falls below 99.5% during your live Event, the following remedies will be made available to you:

Hopin cannot guarantee that all faults or defects in the Services will be resolved within a specified period of time, or that any support request, defect or fault will be corrected.

How to Redeem Service Credits

You must request to redeem any service credits within 30 days after the end of the calendar month during which you experienced an affected Event with sufficient details regarding the applicable Service Credits. If verified by Hopin, Hopin will credit the Registrations to your account.

Termination for Successive SLA Failures

If Hopin fails to meet the Availability Target during more than three (3) of your Events (“Successive SLA Failure”), you may terminate the Agreement and receive a prorated portion of your Prepaid Subscription Fee and Additional Registrations based on the number of months left in your Subscription Period. To exercise this right, you must give Hopin notice within 30 days of the Successive SLA Failure. Such termination will not be deemed a material breach of this Agreement and will be your sole and exclusive remedy for a Successive SLA Failure.

The Service Credits and right to terminate above are your sole and exclusive remedy for failure to meet Availability.

Community Guideline Report

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Report a violation of our Community Guidelines

In order to investigate your trademark complaint, please provide all of the information listed below and press submit

Complainant's Information

I am

The Trademark Owner

acting on behalf of the owner (Trademark Agent)

Trademark Owner

Full Legal Name

Title

Company Name

Email Address

Country Region

Address Information:

Street

City

State

Zip Code

Choose the content type you are claiming

Please provide us with a link to the allegedly infringing content

Add item Remove item

What is the trademark?*

In which country/countries is this trademark registered?*

If applicable, please provide the registration number(s) of the trade?

Additional details or comments?

Statement of Authorization

In order to act upon your request, please confirm the following:

I have a good faith belief that use of the trademarks described above infringes a trademark I own or whose owner I represent.

I represent that the information in this notification is true and correct and that I own the trademark(s) or am expressly authorized to act on behalf of the trademark owner in making this notification.

I understand that a copy of this notice may be sent to the current holder of the content.

Typing your full legal name in this box acts like an electronic signature

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Use the form below to identify content that you would like removed based on alleged infringement of your copyright(s)

Relationship to Rightsholder

A report alleging infringement of intellectual property rights must come from the rights owner or someone authorized to report on their behalf (for example, an attorney or agent). If you are not the rightsowner or their authorized representative, we will not be able to process your report.

Contact Information:

We routinely provide this information and the nature of your report to the person who is alleged to have violated your copyright. This person may use the information provided to contact you. As a result, you may wish to provide a valid generic business or professional email address.

Full Legal Name

Company Name

Email Address

Address Information:

Street

City

State

Zip Code

Country Region

Identify your work

Please describe your work. Note the appearance of yourself in a photo does not necessarily constitute copyright infringement. If you believe that your privacy rights are being violated, please submit a request to our Trust & Safety team.

Choose the content type you are claiming

Please provide us with a public URL where we can see your work

Identify the allegedly infringing material.

Please provide a detailed description of your work, including as much information as possible

Add item Remove item

Statement of Authorization

In order to act upon your request, please confirm the following:

The information in this notice is accurate.

I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.

I state under the penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.

Typing your full legal name in this box acts like an electronic signature

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.