Hopin cannot guarantee that all faults or defects in the Services will be resolved within a specified period of time, or that any support request, defect or fault will be corrected.

How to Redeem Service Credits

You must request to redeem any service credits within 30 days after the end of the calendar month during which you experienced an affected Event with sufficient details regarding the applicable Service Credits. If verified by Hopin, Hopin will credit the Registrations to your account. 

Termination for Successive SLA Failures

If Hopin fails to meet the Availability Target during more than three (3) of your Covered Live Events (“Successive SLA Failure”), you may terminate the Agreement and receive a prorated portion of your Prepaid Subscription Fee and Additional Registrations based on the number of months left in your Subscription Period. To exercise this right, you must give Hopin notice within 30 days of the Successive SLA Failure. Such termination will not be deemed a material breach of this Agreement and will be your sole and exclusive remedy for a Successive SLA Failure.