These App Platform Terms (“App Platform Terms”) apply when incorporated by reference into a separate, signed Hopin Partner Cover Page (“Cover Page”).
These Program Terms govern participation in Hopin’s App Platform Program for app developers. and incorporates by reference the Global Partner Terms at https://hopin.com/legal/global-partner-terms (“Global Terms”).
All undefined terms herein will have the definition given them in the Cover Page or the Global Terms.
1.1 Implementation. Immediately after the Effective Date, the Parties will cooperate to enable the integration described in the Cover Page (“Integration”) including the technical means by which each Party’s Service connects with the other Party’s Service for the benefit of the Joint Customer. Each Party is solely responsible for its actual expenses in connection with the Integration.
1.2 Certification. The Integration must be approved in writing prior by Hopin before being made publicly available to users and is subject to an annual review to confirm ongoing compliance.
1.3 Sandbox License. Hopin will provide Partner a sandbox environment account, solely to demonstrate simulated Events to prospective clients (“Demo Account”). Partner is prohibited from staging actual Events through the Demo Account, and attempting to run a live Event through the Demo Account will result in the immediate termination of the Agreement for breach.
2. SECURITY AND DATA
2.1 Security. The Parties acknowledge that Partner has completed Hopin’s security review process in connection with the Agreement and has been given approval; provided however that if the “Data & Security Details” section of the Cover Page includes remediation requirements, Partner will complete such remediation within the time frame specified. At all times, Partner will comply with the Data Security Requirements for Providers at https://hopin.com/datasec-providers (“DSR”). If a Party finds or suspects a material deficiency in the security of the Integration, it will notify the other Party as soon as practicable, and the parties will work together in good faith to resolve the material deficiency.
2.2 Data. Partner may access the data fields identified in the “Data & Security Details” section of the Agreement for the sole purpose of providing the Partner Service and Integration, and will not retain any data or content longer than reasonably necessary to provide the Partner Service or Integration to Joint Customer and in no event longer than 30 days. Each Party will comply with its respective obligations under the Hopin DPA for Providers at https://hopin.com/dpa-providers.
2.3 Customer Data. Each Party will comply with all applicable Law and any separate agreements with the Joint Customer with respect to its handling of Customer’s data.
As applicable based on the Integration type(s) specified in the Cover Page:
3.1 Embed. Partner grants Hopin a limited, worldwide, non-exclusive, and non-transferable license to display the Partner Service at a location on the Hopin platform determined by Hopin.
3.2 Hopin API/SDK. Hopin grants Partner a limited, worldwide, non-exclusive, and non-transferable license to access and use the Hopin API or Hopin SDK as described in the Agreement for the sole purpose of developing and supporting the Integration, subject to its accompanying documentation.
3.3 Partner API. Partner grants Hopin a limited, worldwide, non-exclusive, and non-transferable license to access and use the Partner API as described in the Agreement for the sole purpose of developing and supporting the Integration, subject to its accompanying documentation.
3.4 Partner Marks. Partner grants Hopin a limited, worldwide, non-exclusive, and non-transferable license to display Partner’s trademarks, logos, and product materials, in connection with Hopin’s marketing and distribution of the Integration, subject to Partner’s written brand guidelines (if provided).
4. ONGOING INTEGRATION SUPPORT
4.1 Partner will be primarily responsible for providing technical support for the Integration to Joint Customers, including but not limited to: (a) providing a link to a page hosted by Partner that contains complete and comprehensive documentation and content for Joint Customers and end users of the Integration with Partner’s contact information to request support; and (b) Partner will provide a direct point of contact for Hopin to seek technical support for the Integration.
4.2 Each Party will provide the other Party at least 90 days notice before it changes its APIs or SDKs, or materially adds or removes features or make other material changes to its Service, that would materially affect the Joint Customer’s use of the Integration or require the other Party to perform development or engineering work to maintain the Integration.
4.3 Unless specified otherwise by the Parties in writing, neither Party will limit the number of API calls that the other Party will be permitted to make during the Term, nor charge the other Party for API calls during the Term.
4.4 Each Party will make commercially reasonable efforts to ensure that its API and Service are accessible at least 99.5% of the time during each calendar month of the Term (the “Uptime Commitment”). If a Party fails to meet its Uptime Commitment, the other Party may terminate the Agreement with 15 days prior notice.
4.5 Partner will not suspend or deprovision the Integration for any Joint Customer that is using the Integration, except with the consent of the Joint Customer or as permitted in Section 4.6 of these App Platform Terms.
4.6 Either Party may suspend the Integration if it reasonably believes that it must do so in order to respond to a critical data security issue related to the integration (e.g., threatened or confirmed interception or other hacking by a third party of user data). The suspending Party will provide prior notice of such suspension pursuant to this Section, together with an explanation of the basis for such suspension. Suspension of the integration shall not automatically terminate the Agreement. The parties will work together in good faith to resolve any issue leading to suspension. If the parties cannot, in good faith, agree on a solution to resume access within 30 days after suspension, either Party may terminate the Agreement upon written notice to the other Party.
4.7 Each Party is solely responsible for all matters related to its Service, including but not limited to support, maintenance, and end user complaints and issues. Each Party will forward any disputes or questions it receives from its customer regarding the other Party’s products and services to the other Party for resolution.
4.8 Neither Party will (nor permit any third party to), directly or indirectly (a) take any action contrary to the terms in the other Party’s service agreements with its end users; (b) make any warranties or representations regarding the other Party’s service to end users; or (c) make inaccurate statements regarding the other Party’s products and services.
5.1 Partner Obligations. Partner will make reasonable efforts to promote and refer Partner's customers to the Hopin Service during the Term, and provide the following:
- promotion to Partner customers, quotes for blog posts, and use of logo on content.
- Sales deck or one-pager (incl. demo video)
- Product Pricing sheet
- Order process / form / landing page
- Access to demo environment for Hopin product and sales engineers
5.2 Hopin Obligations. Hopin will list the partner on its Integrations directory and will make reasonable efforts, where appropriate, to promote the Partner Service.
6.1 Termination for Convenience. Upon any expiration or termination of the Agreement, the Parties agree to support the Integration for as long as necessary to support the Integration for any individual Joint Customer if (a) either Party contractually agreed to provide the Integration or (b) the Joint Customer enabled or embedded the Integration in their Event set-up but in no event will such period exceed one (1) year after the effective date of termination (“Wind Down Period”).
6.2 Effect of Termination. Except as required to support a Joint Customer during the Wind Down Period, upon expiration or termination of the Agreement, all licenses granted in the Agreement will terminate.
7. ADDITIONAL INDEMNIFICATION
7.1 Partner Indemnification. In addition to Section 8.2 of the Global Terms, Partner will indemnify Hopin Indemnitees against any and all third party claims, liabilities, losses, damages, costs or expenses (including, without limitation, reasonable fees and expenses of attorneys and consultants and court costs), resulting or arising from (a) an allegation that the Partner Mark, or Partner’s functionality, content, or materials displayed or provided via the Integration, infringe or misappropriate a third party’s IP Rights; or (b) Partner’s breach of its obligations under Section 2 of these App Platform Terms. The procedures of Section 8.3 of the Global Terms apply to this Section 7.1.
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