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Conversation Design Festival 2021

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Schedule

· Stage
Opening
The big opening. We are running from lunch until midnight, covering multiple timezones. Buckle up and be ready to go!
Hans van Dam
2021-06-15T12:00:00Z 2021-06-15T12:05:00Z Europe/Amsterdam Opening+ https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Manifesto - seeking alignment in designing AI Assistants
Conversation Design Institute has written a manifesto together with its partners. This manifesto calls for alignment in the industry and seeks to develop standards.
Hans van Dam
2021-06-15T12:05:00Z 2021-06-15T12:15:00Z Europe/Amsterdam Manifesto+-+seeking+alignment+in+designing+AI+Assistants https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Giving a voice to minority languages
Maarten is an experienced entrepreneur that has been working in the voice industry for more than 5 years. He is part of Open Voice Network, Codaco, and is now heading up a foundation called Voice Commons that develops language solutions for minority languages.
Maarten Lens-Fitzgerlad
2021-06-15T12:15:00Z 2021-06-15T12:35:00Z Europe/Amsterdam Giving+a+voice+to+minority+languages https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
The future of human and virtual collaboration
A 3-5 year view of how virtual assitants will become ubiquitous and part of how we manage our personal lives. For that to come about we explore what needs to happen for that level of acceptance and utility to come about and become baked into daily life.
Martin Hill Wilson
2021-06-15T12:35:00Z 2021-06-15T12:55:00Z Europe/Amsterdam The+future+of+human+and+virtual+collaboration https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Fireside chat - Yaki and Hans discuss the past, present, and future of conversational AI
After decades of stagnancy, the conversational AI field is finally starting to scratch its surface. Why is it happening just now, what enabled this breakthrough and how can video bots transform the conversational experience for all of us?
Yaki Dunietz
2021-06-15T12:55:00Z 2021-06-15T13:10:00Z Europe/Amsterdam Fireside+chat+-+Yaki+and+Hans+discuss+the+past%2C+present%2C+and+future+of+conversational+AI https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Networking
BREAK
Get a coffee. Stretch your legs. Go and mingle. This is your moment to connect with like-minded people.
2021-06-15T13:10:00Z 2021-06-15T13:15:00Z Europe/Amsterdam BREAK https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Enterprise Cases - Challenges of deploying a global chatbot.
What are the challenges of rolling out a chatbot in a global organisation. How can you make a one size fits all model work? How do you provide local business teams to optimise and influence the success of the chatbot?
Christoph Rooms
2021-06-15T13:15:00Z 2021-06-15T13:30:00Z Europe/Amsterdam Enterprise+Cases+-+Challenges+of+deploying+a+global+chatbot.+ https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Enterprise Cases - Talking with the BBC: Public Service Conversation Design
At the BBC we want to design conversations that allow our users to engage with us and our content efficiently and delightfully. But we also want those conversations to be ethical and serve the public good. Since 1922, we’ve had a public service mission: to inform, educate and entertain. Now with conversational AI, we’re figuring out how to re-invent that mission in an era where audiences can talk back. Where does conversation offer the most value for the BBC and our audiences? How can we make sure that the conversations we design are inclusive? When conversational experiences are driven by machine learning, how can we maintain accuracy and impartiality, and ultimately the trust of our audiences?
James Fletcher
2021-06-15T13:30:00Z 2021-06-15T13:45:00Z Europe/Amsterdam Enterprise+Cases+-+Talking+with+the+BBC%3A+Public+Service+Conversation+Design https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Enterprise Cases – Meet Cora: designing an assistant from useful to delightful
Natwest's chatbot Cora has been at the forefront of Conversational AI. In this talk, Shnay shares the journey so far, the obstacles the team had to overcome, and future of conversational AI at Natwest
Shnay Chohan
2021-06-15T13:45:00Z 2021-06-15T14:00:00Z Europe/Amsterdam Enterprise+Cases+%E2%80%93+Meet+Cora%3A+designing+an+assistant+from+useful+to+delightful https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Enterprise Panel - Building the teams that build the bots
In this panel, we will discuss how enterprises build their teams. How do you find the right people, what is the skillset they need, and how do you develop a culture with a conversational mindset.
James Fletcher Shnay Chohan Christoph Rooms Beverley Bartlett
2021-06-15T14:00:00Z 2021-06-15T14:30:00Z Europe/Amsterdam Enterprise+Panel+-+Building+the+teams+that+build+the+bots https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Networking
BREAK
2021-06-15T14:30:00Z 2021-06-15T15:00:00Z Europe/Amsterdam BREAK https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
AI Deepdive - what we talk about when we talk about AI Training
An AI Trainer is responsible for cognition. You want to train your assistant in such a way that it understands what people say. In this panel, we discuss the challenges and the required skillset. Also, we chat about the relationship between engineering, AI Training, design, and copywriting.
Jasper Klimbie Willem Don
2021-06-15T15:00:00Z 2021-06-15T15:30:00Z Europe/Amsterdam AI+Deepdive+-+what+we+talk+about+when+we+talk+about+AI+Training https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
CDI Keynote - An integral perspective on Conversational AI
Many people find their way into conversational AI. There are linguists, engineers, designers, product managers, technologists, and many more. They all have their own unique perspective and often seem on opposite ends of discussions. But what if they all hold a piece of the truth? And how do we capture these different perspectives in one framework? In this talk, Hans van Dam shares the Integral Perspective on Conversational AI and shows how it provides a clear roadmap on the way to maturity.
Hans van Dam
2021-06-15T15:40:00Z 2021-06-15T16:05:00Z Europe/Amsterdam CDI+Keynote+-+An+integral+perspective+on+Conversational+AI https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
CDI Course announcements
Lots of courses are being released in the next few months. You're going to learn which ones.
Hans van Dam
2021-06-15T16:05:00Z 2021-06-15T16:10:00Z Europe/Amsterdam CDI+Course+announcements https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Fireside chat - Bret and Hans discuss state of the industry
Bret Kinsella is the biggest voice of the industry. In this fireside chat, Bret and Hand discuss what excites them about the industry, what the main trends are, and where they think it might go.
Bret Kinsella
2021-06-15T16:10:00Z 2021-06-15T16:30:00Z Europe/Amsterdam Fireside+chat+-+Bret+and+Hans+discuss+state+of+the+industry+ https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Keynote - How to structure an Enterprise Conversation design team
Learn how teams big and small structure their conversation design teams to create world class experiences that scale.
Braden Ream
2021-06-15T16:30:00Z 2021-06-15T16:50:00Z Europe/Amsterdam Keynote+-+How+to+structure+an+Enterprise+Conversation+design+team https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Networking
BREAK
2021-06-15T16:50:00Z 2021-06-15T17:10:00Z Europe/Amsterdam BREAK https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Ethics - Intro to Conversation Design Ethics
Critical decisions pertaining to fairness, accountability, social impact, and transparency abound in the conversation design process. We might be familiar with discussions ranging from automation to the representation of personas, to privacy concerns, to algorithmic bias, though we might also be uncertain on how to go about these in our development of conversational AI. How might we operationalise ethical principles within the conversation design process? This talk will share a peek into the Conversation Design Institute's new corse: Introduction to Conversation Design Ethics. Cami Rincon, course facilitator and Research Assistant in Public Sector AI Ethics and Governance at the Alan Turing Institute, will provide an overview of ethical considerations specific to voice assistants and chatbots, and facilitate a group discussion.
Cami Rincón
2021-06-15T17:15:00Z 2021-06-15T17:35:00Z Europe/Amsterdam Ethics+-+Intro+to+Conversation+Design+Ethics+ https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Lisa Talia Moretti - CANCELLED
Lisa Talia Moretti - CANCELLED
Lisa Talia Moretti
2021-06-15T17:35:00Z 2021-06-15T17:55:00Z Europe/Amsterdam Lisa+Talia+Moretti+-+CANCELLED+ https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Ethics - Data: a guide to humans (the short version)
Data is an important resource for humanity. It gives us new ways of knowing and new things to know but data without empathy is useless. We will explore cognitive empathy, a key human skill that will make you more successful.
Phil Harvey
2021-06-15T17:55:00Z 2021-06-15T18:15:00Z Europe/Amsterdam Ethics+-+Data%3A+a+guide+to+humans+%28the+short+version%29 https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Ethics - What does it mean to be 'conversational'? Conversation analysis for conversation design
The aim of this talk is to rethink the meaning of 'conversational' and to describe some of the points of connection and disconnection between conversation analysis and conversation design. Conversation analysis is a 50 year field of research that has investigated, and demonstrated, the systematic nature of social interaction. The talk will examine potential 'moonshots' for the future direction of conversation design and conversational technologies.
Elizabeth Stokoe
2021-06-15T18:15:00Z 2021-06-15T18:35:00Z Europe/Amsterdam Ethics+-+What+does+it+mean+to+be+%27conversational%27%3F+Conversation+analysis+for+conversation+design https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Ethics -Four Scenarios for the Future of Voice: Which Do You Prefer?
Voice Assistance will soon reach a critical crossroads -- and, for users, it could go in one of four directions. Join Jon Stine, Executive Director of the Open Voice Network, to explore the four scenarios for the future of voice, what each will mean for the future of voice designers and strategists, and what you can do about it.
Jon Stine
2021-06-15T18:35:00Z 2021-06-15T18:50:00Z Europe/Amsterdam Ethics+-Four+Scenarios+for+the+Future+of+Voice%3A+Which+Do+You+Prefer%3F https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Networking
Break
Daphne Evertse
Daphne Evertse
2021-06-15T18:50:00Z 2021-06-15T19:05:00Z Europe/Amsterdam Break https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Persona Panel - Giving voice to world's best persona designers
What do brands like Google, Babylon Health, and Daimler have in common? The people on this panel worked on their persona and personality content. In this session, we will discuss why you need persona, how to develop and evolve it, how persona relates to personality content, and the difference between persona for chat and voice.
Cynthia Marcucci Jasper Klimbie Mark Boutros
2021-06-15T19:05:00Z 2021-06-15T19:45:00Z Europe/Amsterdam Persona+Panel+-+Giving+voice+to+world%27s+best+persona+designers https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Building the Future of Voice
Breaking down what we can learn from the past to better shape the multimodal world we're building for tomorrow
Emily Lonetto
2021-06-15T19:45:00Z 2021-06-15T20:00:00Z Europe/Amsterdam Building+the+Future+of+Voice https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Design Tools - Designing omni-channel interactions: Challenges and wins
Conversational experiences are omni-channel. Users and companies expect it. But how does a designer manages and leverages this complexity?
Vittotrio Banfi
2021-06-15T20:00:00Z 2021-06-15T20:15:00Z Europe/Amsterdam Design+Tools+-+Designing+omni-channel+interactions%3A+Challenges+and+wins https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Design Tools - How is this relevant? A closer look at the inner workings of creative minds.
Some of the most disruptive ideas in history were generated by someone without domain expertise in a specific field. Creatives take something well-known from one corner of the world and apply it somewhere completely unexpected, and this mash-up approach is one that conversational technology will greatly benefit from. In this talk, we’ll explore examples of how luminaries in our field have applied niche knowledge and skills from theatre, air traffic control, music, and other areas to their work in conversational technology. We’ll discuss ways that each of us can do this in our day-to-day, and a few ways that team leads can foster an innovative environment.
Brielle Nickoloff
2021-06-15T20:15:00Z 2021-06-15T20:30:00Z Europe/Amsterdam Design+Tools+-+How+is+this+relevant%3F+A+closer+look+at+the+inner+workings+of+creative+minds. https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Networking
BREAK
2021-06-15T20:20:00Z 2021-06-15T20:30:00Z Europe/Amsterdam BREAK+ https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Linguistics in Conversation Design
Greg Bennet is head of conversation design at Salesforce. He heads up the team that is challenged on a daily basis with advocating conversation design to the enterprise.
Greg Bennett
2021-06-15T20:30:00Z 2021-06-15T20:45:00Z Europe/Amsterdam Linguistics+in+Conversation+Design+ https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Design For Business Value
Thomas Watson Jr., the famed CEO of IBM, said to a group of business students in the 1970s, "Good design is good business." Half a century later, how well are we applying Watson's maxim to the (booming) business of conversational AI? What are the opportunities if we design for usability as though our business depends on it? And what are the consequences if we don't? In this 20-minute talk, I'll describe what businesses have to gain from prioritizing design considerations — from discovery , through design and build, all the way through launch.
Matthew Portillo
2021-06-15T20:45:00Z 2021-06-15T21:00:00Z Europe/Amsterdam Design+For+Business+Value+ https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
The importance of Character in Conversation Design
Jason is multi Webby award winner and expert character designer. He started out as a filmmaker but fell in love with conversational AI many years ago. Besides being an expert persona designer, he is one half of Hans & The Botperson
Jason Gilbert
2021-06-15T21:00:00Z 2021-06-15T21:15:00Z Europe/Amsterdam The+importance+of+Character+in+Conversation+Design https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Designing for WhatsApp: A Quick Primer
Michelle describes the proven Haptik principles for designing for Whatsapp. She is going to share some of the leading principles that are part of the upcoming CDI-Haptik course on conversation design for Whatsapp.
Michelle Parayil
2021-06-15T21:15:00Z 2021-06-15T21:30:00Z Europe/Amsterdam Designing+for+WhatsApp%3A+A+Quick+Primer https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
How to crack the multi-language solution successfully
Joaquim Bargallo is head of customer success at Artificial Solutions. He will discuss conversation design in multiple languages in a rapid roll out time is an enigma. As most companies in the Conversational AI industry keep racing to increase the number of languages their platforms and products can cover, developers lack the guidance of how to approach building solutions for multiple languages and markets. Is a multilingual solution, that speaks different languages, the best approach? Not according to our experience. Join Joaquim Bargalló, Head of Customer Success at Artificial Solutions, as he explains why localization provides a better strategy to scale and maintain solutions in different languages and for different markets. Joaquim will share his experience managing projects multilingual projects for companies such as Skoda and Swisscom and share the advantages that localization feature can provide for your team.
Joaquim Bargalló
2021-06-15T21:30:00Z 2021-06-15T21:45:00Z Europe/Amsterdam How+to+crack+the+multi-language+solution+successfully https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Fireside chat: From Belgium startup to powering millions of conversations per day
In this fireside chat, Hans and Joachim discuss what's next for Chatlayer. They talk about enterprise challenges today and in the future, the role of conversation design to make technology successful, and how Chatlayer fits in the global Sinch strategy.
Joachim Jonkers
2021-06-15T21:45:00Z 2021-06-15T22:00:00Z Europe/Amsterdam Fireside+chat%3A+From+Belgium+startup+to+powering+millions+of+conversations+per+day https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Multi path conversation design patterns
One size doesn't fit all! When building conversational logic, it's important to be aware of the different possible use patterns and respond with a proper approach to address all of them. Christian Buchwald, Chatbot Enthusiast from Cognigy shows how to build resilience into conversation design for flexible conversation paths and better user experiences.
Christian Buchwald
2021-06-15T22:00:00Z 2021-06-15T22:15:00Z Europe/Amsterdam Multi+path+conversation+design+patterns https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Kare Knowledgeware: An AI powered Self-service platform. A conversational gateway to your knowledge.
Kare is an award winning patent backed Self service platform. Powered by AI Kare enables you to access your entire corporate knowledge. It automatically syncs and understands all your content (structured or unstructured) and allows your customers or employees to ask any question and finds the answer. The platform enables a conversational approach that uses AI to enhance and discover your customer experience. Kare is 3x more effective than industry standards with average deflection rates of 90%.
Sebastian Haire
2021-06-15T22:15:00Z 2021-06-15T22:30:00Z Europe/Amsterdam Kare+Knowledgeware%3A+An+AI+powered+Self-service+platform.+A+conversational+gateway+to+your+knowledge.+ https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Enterprise - Everybody knows how to design conversations until they get punched in the mouth.
It's relatively easy to follow a rigorous, double-diamond conversational UX design process in an ideal environment, like a mature product org. But the realities of designing conversations in the wild are far from ideal. As a much caricatured boxer once said, “Everybody has a plan until they get punched in the mouth.” This talk outlines how to design great conversational interfaces when the pressures of time, team, and technology feel like a punch in the mouth to a tried and true convo design process.
Dexter Zavalza
2021-06-15T22:30:00Z 2021-06-15T22:45:00Z Europe/Amsterdam Enterprise+-+Everybody+knows+how+to+design+conversations+until+they+get+punched+in+the+mouth. https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Networking
BREAK
2021-06-15T22:45:00Z 2021-06-15T23:00:00Z Europe/Amsterdam BREAK+ https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Hour of Power
Joti Balani, Conversational AI Architect, Freshriver.ai | Razvan Dinu, Co-Founder, CEO, Roboself | Andra Vaduva, Founder, CEO, Hiboo | Sarah Karam Conversation Designer and NLU Trainer, RBC | Laurie Bazelmans, Behavior & AI Trainer, Conversation Design Institute | Richard Moore, Senior Research Fellow, Sheffield Hallam University | Grace Hughes, Conversation Design Lead, Fjord/Accenture Ineractive
Richard Moore Joti Balani Grace Hughes Laurie Bazelmans Razvan Dinu Andra Vaduva Sarah Karam
2021-06-15T23:00:00Z 2021-06-16T00:00:00Z Europe/Amsterdam Hour+of+Power https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)
· Stage
Panel - Conversation Design at the Enterprise
Emily Lonetto (voiceflow), Casey Philips (Intuit), and Josh Suskin (Bell/CDI) talk about the design trends and challenges at the enterprise. (Pre recorded)
Casey Phillips Emily Lonetto Joseph Suskin
2021-06-16T00:00:00Z 2021-06-16T00:30:00Z Europe/Amsterdam Panel+-+Conversation+Design+at+the+Enterprise https%3A%2F%2Fhopin.com%2Fevents%2Fvan-dam-s-first-event Hosted virtually on Hopin (link in the description)

Speakers

Daphne Evertse

Conversation Designer at Presenter

Sebastian Haire

Commercial Director, KARE

Joti Balani

Conversational AI Architect at Freshriver Inc.

Joachim Jonkers

Chief Product Officer at Chatlayer.ai

Joseph Suskin

Conversation Designer, IT Delivery Process Engineer at Bell Canada

Laurie Bazelmans

Behavior Desinger & AI Trainer at Conversation Design Institute

Richard Moore

Senior Research Fellow at Sheffield Hallam University

Grace Hughes

Conversational Design Lead at Fjord/Accenture Interactive

Paul Leeuwis

CDI Services

Christian Buchwald

Chatbot Enthusiast at Cognigy

Joaquim Bargalló

Head of Customer Success at Artificial Solutions

Bret Kinsella

Founder, and CEO of Voicebot.ai

Michelle Parayil

Conversation Design Manager at Haptik

Razvan Dinu

Co-Founder and CEO at RoboSelf

Brynn Chadwick

Product Design | Conversational AI at nib Group

Yaki Dunietz

Co-founder, Chairman at cocohub.ai

Beverley Bartlett

Senior Manager TOBi Everywhere at Vodafone

Vittotrio Banfi

Co-founder and CEO at Botsociety

Christoph Rooms

Director Product at Adidas

Willem Don

Senior AI Trainer at Conversation Design Institute

Jon Stine

Executive Director at Open Voice Network

Elizabeth Stokoe

Professor of Social Interaction at Loughborough University

Brielle Nickoloff

Cofounder & Head of Product at Botmock

James Fletcher

Editorial Lead, Synthetic Media and Conversational AI at BBC

Mark Boutros

Conversational Copywriter at Conversation Design Institute

Jasper Klimbie

Senior Conversational Copywriter at Conversation Design Institute

Sarah Karam

Conversation Designer and NLU Trainer at RBC

Andra Vaduva

Founder, CEO, Hiboo

Emily Lonetto

Head of Growth at Voiceflow

Matthew Portillo

Conversation Design Lead at Amelia an IPsoft Company

Maarten Lens-Fitzgerlad

Director Dutch Voice Commons

Casey Phillips

Sr Product Manager, Conversational AI & Messaging at Intuit

Braden Ream

CEO at Voiceflow

Shnay Chohan

Senior Product Manager Conversational AI at NatWest Group

Cynthia Marcucci

Principal at Cynthia Marcucci Creative Services LLC

Martin Hill Wilson

Emotive CX mentor at Brainfood Consulting

Lisa Talia Moretti

Digital Sociologist at Ministry of Justice UK

Jason Gilbert

Character Designer at Intuition Robotics

Hans van Dam

CEO at Conversation Design Institute

Greg Bennett

Conversation Design Principal at Salesforce

Dexter Zavalza

Conversational UX Design Lead at Deloitte

Cami Rincón

Research Assistant, Public Sector at The Alan Turing Institute

Phil Harvey

Principal Program Manager at Microsoft

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Booths

Conversation Design Institute

Advancing communication between humans and AI Assistants by developing the role of conversation designer

Voiceflow

design, prototype, and launch voice and chatbots

chatlayer.ai

One platform, endless possibilities.

Artificial Solutions

Artificial Solutions: Conversational AI for the Enterprise

Presenter

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Cognigy

Designing AI-powered conversational experiences

Master of Code

We help organizations design, build, and launch amazing conversational experiences.

Crossphase

Your story is ours too.

UX Writers Collective

Kickstart your conversation design career with UX Writers Collective

KareHQ

Kare Knowledgeware: An AI powered Self-service platform. A conversational gateway to your knowledge.

Rasa

Rasa is the leading conversational AI platform, enabling enterprises to build a next-level customer experience.

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