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The impact of home-based customer service

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· Networking
Speed Networking 1-on-1
A virtual opportunity for corporate professionals to connect with peers! 180 seconds speed networking. Get to know each other, discuss topics & connect!
2021-03-18T15:00:00Z 2021-03-18T15:15:00Z Europe/Amsterdam Speed+Networking+1-on-1%09 Hosted virtually on Hopin (link in the description)
· Expo
Meet SYKES! Visit our expo hall
Visit us to find out the latest about home-based customer service across Europe and the potential to drive change to your business.
2021-03-18T15:00:00Z 2021-03-18T15:15:00Z Europe/Amsterdam Meet+SYKES%21+Visit+our+expo+hall Hosted virtually on Hopin (link in the description)
· Sessions
Welcome speech | Adopting Work At Home Customer Service After a Crisis
Procter & Gamble, like so many companies, switched to home-based customer service to provide support for their consumers in 2020. Look to the future.
Victoria Georgalakis Amanda Dunn Les Torrance
2021-03-18T15:15:00Z 2021-03-18T15:50:00Z Europe/Amsterdam Welcome+speech+%7C+Adopting+Work+At+Home+Customer+Service+After+a+Crisis Hosted virtually on Hopin (link in the description)
· Sessions
CX Interview
The impact and experience of home-working on customer service operations and the personal lives of people affected.
Nick Sellers Hendrik Weber
2021-03-18T15:50:00Z 2021-03-18T16:20:00Z Europe/Amsterdam CX+Interview Hosted virtually on Hopin (link in the description)
· Sessions
Important update on the future of Customer Support
SYKESHome provides home-based customer service teams for organisations. Important update on the supporting technology & digital solutions.
Victoria Georgalakis
2021-03-18T16:20:00Z 2021-03-18T16:35:00Z Europe/Amsterdam Important+update+on+the+future+of+Customer+Support Hosted virtually on Hopin (link in the description)
· Sessions
Panel discussion | Q&A
Today’s presenters come together to discuss topics raised in earlier sessions, and to answer questions from the audience. Moderated by Nick Sellers, SYKES
Nick Sellers Victoria Georgalakis Hendrik Weber Amanda Dunn Les Torrance
2021-03-18T16:35:00Z 2021-03-18T17:00:00Z Europe/Amsterdam Panel+discussion+%7C+Q%26A Hosted virtually on Hopin (link in the description)
· Expo
Drinks! Lets celebrate the impact of home-based service!
Come join us at the SYKES booth. We may not be able to shake hands, hug or clink glasses, but we’re happy to speak further on today’s topic.
2021-03-18T17:00:00Z 2021-03-18T17:30:00Z Europe/Amsterdam Drinks%21+Lets+celebrate+the+impact+of+home-based+service%21+ Hosted virtually on Hopin (link in the description)


Les Torrance

Senior Director, Area Operations, Global Region at SYKES Global Services Ltd

Amanda Dunn

Client Service Delivery Europe & AMA at P&G

Hendrik Weber

Director, Global CX Business Management & Partnerships at Sonos, Inc.

Victoria Georgalakis

Managing Director & Senior Vice President, Global EMEA

Nick Sellers

Customer Experience Advocate, Product/Service Development Strategist, Promoter of Change, Pragmatist

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