Skip to content

Tenant Satisfaction Summit: Proptech and Real Estate

Calendar icon to

Proudly supported by


· Stage
Tenant Satisfaction - why everyone benefits from a higher standard of living
Improving tenant satisfaction has now become the best way to drive growth and increase yields in real estate.
Val Scholz
2021-04-29T09:00:00Z 2021-04-29T09:25:00Z Europe/London Tenant+Satisfaction+-+why+everyone+benefits+from+a+higher+standard+of+living Hosted virtually on Hopin (link in the description)
· Stage
Scaling a real estate portfolio without losing track of tenants' needs
How large asset managers can improve the quality of their portfolio, increase their yield, and keep their tenants happy.
Giulio Limongelli Sarah Quinn
2021-04-29T09:30:00Z 2021-04-29T10:05:00Z Europe/London Scaling+a+real+estate+portfolio+without+losing+track+of+tenants%27+needs Hosted virtually on Hopin (link in the description)
· Stage
Property viewings: The past, present and future
We will discuss the past, present, and future of physical viewings, new virtual experiences, and renting without viewing a property.
Karl Thomas James Morris-Manuel Ed Mead
2021-04-29T10:10:00Z 2021-04-29T10:45:00Z Europe/London Property+viewings%3A+The+past%2C+present+and+future Hosted virtually on Hopin (link in the description)
· Stage
Refurbishing properties: a vanity investment, or a way to drive up yield?
The old saying goes that real estate 'sells itself'. Still true, or can property managers drive up their rental yields by refurbishing properties?
Eliza Liepina Jamie Stiff
2021-04-29T10:50:00Z 2021-04-29T11:25:00Z Europe/London Refurbishing+properties%3A+a+vanity+investment%2C+or+a+way+to+drive+up+yield%3F Hosted virtually on Hopin (link in the description)
· Sessions
Getting repairs done fast: how to quickly handle maintenance issues, and leave tenants happy with the outcome
How can repairs be done efficiently, so that tenants get the help they need when they need it; without having back and forth phonecalls?
James Kent Rajeev Nayyar Declan McDougall
2021-04-29T11:30:00Z 2021-04-29T12:10:00Z Europe/London Getting+repairs+done+fast%3A+how+to+quickly+handle+maintenance+issues%2C+and+leave+tenants+happy+with+the+outcome Hosted virtually on Hopin (link in the description)
· Sessions
Creating lovable homes: how to design trendy spaces that tenants want to stay in
How to make your properties stand out and be more attractive to tenants?
Karolina Maximova Nicola Geldart Eliza Liepina
2021-04-29T11:30:00Z 2021-04-29T12:10:00Z Europe/London Creating+lovable+homes%3A+how+to+design+trendy+spaces+that+tenants+want+to+stay+in Hosted virtually on Hopin (link in the description)
· Sessions
Mastering virtual viewings: how to create engaging virtual tours and conduct detailed video viewings
We'll explore how to create detailed, engaging virtual experiences that give tenants what they're really looking for in a property viewing.
Ryan Becker Pegah Hoghoughi
2021-04-29T11:30:00Z 2021-04-29T12:10:00Z Europe/London Mastering+virtual+viewings%3A+how+to+create+engaging+virtual+tours+and+conduct+detailed+video+viewings Hosted virtually on Hopin (link in the description)
· Stage
Green cities: soon-to-be reality or pure utopia?
The European Union is investing 500 billion euro in the next five years, aiming to transform the bloc's economy to become more sustainable.
Jon Bootland Juliet Phillips Alex Schoch Sam Carson
2021-04-29T12:30:00Z 2021-04-29T13:05:00Z Europe/London Green+cities%3A+soon-to-be+reality+or+pure+utopia%3F Hosted virtually on Hopin (link in the description)
· Stage
Homes in 2030: how will innovation and technology change the way we run our households?
What are the biggest trends in innovation in the internet of things, smart devices, and utility management?
Jamie Logue Christoph Lückl Jack Ray PJ Darling
2021-04-29T13:10:00Z 2021-04-29T13:45:00Z Europe/London Homes+in+2030%3A+how+will+innovation+and+technology+change+the+way+we+run+our+households%3F Hosted virtually on Hopin (link in the description)
· Stage
The future of the housing market: will we all be renting from professional landlords?
The UK government introduced more regulations lately, and increase the role of professional landlords in the private rented sector.
Avinav Nigam John Stewart Ellis Street
2021-04-29T13:50:00Z 2021-04-29T14:25:00Z Europe/London The+future+of+the+housing+market%3A+will+we+all+be+renting+from+professional+landlords%3F Hosted virtually on Hopin (link in the description)
· Stage
Maintenance and repairs: how innovation leads to longer tenancies
Happy tenants living in well maintained properties want to stay longer, and improve yields on their rentals.
Mark Tyson Haris Khan Kim Lidbury
2021-04-29T14:30:00Z 2021-04-29T15:05:00Z Europe/London Maintenance+and+repairs%3A+how+innovation+leads+to+longer+tenancies Hosted virtually on Hopin (link in the description)
· Stage
After the pandemic: back to the office, or working from home for good?
Where are we all headed after the pandemic? Will we live in decentralised, smaller urban clusters, or like we used to: in large cities?
Lee Butz Rhys Black Devrim Kahramanoglu Maciej Markowski Mark Oldenburg
2021-04-29T15:10:00Z 2021-04-29T15:45:00Z Europe/London After+the+pandemic%3A+back+to+the+office%2C+or+working+from+home+for+good%3F Hosted virtually on Hopin (link in the description)
· Stage
Social housing: the pioneer of tenant satisfaction
Tenant satisfaction surveys are becoming a regulatory requirement for social housing, putting the sector in a unique position.
Carol Carter Dominic  Stinton
2021-04-29T15:50:00Z 2021-04-29T16:25:00Z Europe/London Social+housing%3A+the+pioneer+of+tenant+satisfaction Hosted virtually on Hopin (link in the description)
· Sessions
Moving home in a pandemic: how to arrange safe, contactless moves
We'll discuss how to let tenants move in safely and sustainably, and how technology can enable movers to have smooth experiences at a distance.
Richard Abbots Rune Sovndahl Will Moule
2021-04-29T16:30:00Z 2021-04-29T17:10:00Z Europe/London Moving+home+in+a+pandemic%3A+how+to+arrange+safe%2C+contactless+moves Hosted virtually on Hopin (link in the description)
· Sessions
How to maximise real leads from property listings
We'll discuss how to craft engaging, beautiful listings that give you more real interest from potential tenants.
Lisa Gray Sophie Trotman
2021-04-29T16:30:00Z 2021-04-29T17:10:00Z Europe/London How+to+maximise+real+leads+from+property+listings Hosted virtually on Hopin (link in the description)
· Sessions
How to calmly communicate with tenants in emergencies and evictions
We'll discover how to communicate well with tenants in trying times, and how good dialogue can be the key to resolving issues faster.
Vanessa Warwick Mike Morgan
2021-04-29T16:30:00Z 2021-04-29T17:10:00Z Europe/London How+to+calmly+communicate+with+tenants+in+emergencies+and+evictions Hosted virtually on Hopin (link in the description)
· Stage
Putting tenants first in real estate insurance
What's can be improved in the status quo of tenant insurance? How is technology driving the change and increasing trust in the industry?
Natalie Connor Ben Grech Matthew Hooker
2021-04-29T17:30:00Z 2021-04-29T18:05:00Z Europe/London Putting+tenants+first+in+real+estate+insurance Hosted virtually on Hopin (link in the description)
· Stage
How communities will transform our way of living?
What really is coliving - a buzzword that's been subject to too many discussions, or a viable model that can transform the real estate industry?
Vanessa Hale Riccardo Tessaro Max Rodman
2021-04-29T18:10:00Z 2021-04-29T18:45:00Z Europe/London How+communities+will+transform+our+way+of+living%3F Hosted virtually on Hopin (link in the description)
· Stage
The decade of proptech: why now is a good time Panel discussion Reshma Sohoni
Proptech has been hailed as 'the next big thing' many times over the past decade - yet it's only last year that the sector saw its biggest investment, ever.
Val Scholz Nikolas Samios Sammy Pahal Reshma Sohoni Stephanie Lin
2021-04-29T18:50:00Z 2021-04-29T19:25:00Z Europe/London The+decade+of+proptech%3A+why+now+is+a+good+time+Panel+discussion++Reshma+Sohoni Hosted virtually on Hopin (link in the description)
· Stage
Regulation in property rentals: tedious bureaucracy, or the best way to protect tenants?
Should property rentals be deregulated; or is increased regulation working in the favour of protecting residents’ rights?
David Votta
2021-04-29T19:30:00Z 2021-04-29T20:05:00Z Europe/London Regulation+in+property+rentals%3A+tedious+bureaucracy%2C+or+the+best+way+to+protect+tenants%3F Hosted virtually on Hopin (link in the description)


Karl Thomas

Operations Director - Institutional PRS and Build to Rent, Foxtons

Carol Carter

CEO, Origin Housing

Natalie Connor

General Counsel, Flatfair

Jon Bootland

CEO, Passivhaus Trust

Giulio Limongelli

COO, Dovevivo

Karolina Maximova

Product Development Engineer, AR18

Vanessa Hale

Head of Insights & Residential Research, BNP Paribas

Mark Tyson

Head of Property Operations, Legal & General

Lisa Gray

Webinar Manager, Rightmove

Nikolas Samios

Co-founder & Managing Partner, PropTech1

Juliet Phillips

Senior Policy Advisor, E3G

Haris Khan

Director, Group Strategy and UK Commercial, Plentific

Nicola Geldart

Senior Project Manager (BTR), Hatch Interiors

Sarah Quinn

Head of Operations, ex-Moda

Ryan Becker

MD, Visual Immersion

Sophie Trotman

Marketing Manager, Folio

David Votta

VP, ARLA Propertymark

Lee Butz

Founder & CEO, District Technologies

James Morris-Manuel

EMEA Managing Director, Matterport

Richard Abbots

Founder & CEO, Inventory Hive

Ed Mead

Co-founder, Viewber

Riccardo Tessaro

Founder & CEO, Gravity Co-living

Avinav Nigam

Co-founder, CMO & COO, IMMO Capital

James Kent

MD, Safe2

Jamie Logue

Head of Product, Hive

Rhys Black

Head of Remote, Oyster

Sammy Pahal

MD, UK Proptech Association

Ben Grech

CEO, Reposit

Omer Kucukdere

Founder & CEO, Nestpick

John Stewart

Deputy Director of Policy and Research, NRLA

Rajeev Nayyar

Co-founder & MD, Fixflo

Devrim Kahramanoglu

Director of Operations, Uncommon

Mark Oldenburg

Senior Manager, Knotel

Maciej Markowski

Co-founder, SpaceOS

Will Moule

Co-founder, Agent's Army

Max Rodman

Alternative Investments, Round Hill Capital

PJ Darling

Founder, Ittria

Declan McDougall

Product Manager, Local Heroes

Rune Sovndahl

Founder, Fantastic Services

Jack Ray

Founder, Billing Better

Pegah Hoghoughi

Director, Touroo

Mike Morgan

Legal Division Manager, Hamilton Fraser

Jamie Stiff

Head of Landlord and Agency, Loft

Vanessa Warwick

Co-founder, Property Tribes

Eliza Liepina

Alternative Accommodations, Round Hill Capital

Christoph Lückl

Head of B2B, Nuki

Matthew Hooker

Co-founder, Ome

Ellis Street

Head of Lettings and Marketing, Folio

Reshma Sohoni

Founder & MP, Seedcamp

Val Scholz

Founder & CEO, Kiko

Kim Lidbury

Group Director - Property Management, Leaders

Stephanie Lin

Director, Matterport

Dominic Stinton

Chief Customer Officer, Built-ID

Sam Carson

Head of Sustainability, CBRE

Alex Schoch

Head of Flexibility, Octopus Energy

The event is over

Hosted by


Share on



Great tenant satisfaction starts here.