Service Management Strategies in the New Virtual World
to
164 people
attended
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Schedule
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· Expo
Expo Hall
Visit the Expo Hall and interact with our generous Sponsors.
2020-11-30T10:00:00Z
2020-11-30T10:45:00Z
America/New_York
Expo+Hall
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Welcome & Opening Remarks
Leslie Backman, President itSMF Ottawa-Gatineau, will welcome all attendees and deliver opening remarks.
2020-11-30T10:45:00Z
2020-11-30T11:00:00Z
America/New_York
Welcome+%26+Opening+Remarks
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Keynote: Keeping Pace: Rapid Transformations in a Digital World
What happens when every sector in the world is dealing with the fastest pace of change in history? That’s the question gripping senior leaders globally.
2020-11-30T11:00:00Z
2020-11-30T12:00:00Z
America/New_York
Keynote%3A++Keeping+Pace%3A+Rapid+Transformations+in+a+Digital+World+
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
ITIL 4 Through 2021 and Beyond
Roman shares how year 2020 has changed ITIL 4 development and how ITIL 4 may help organizations in living through 2021 and beyond.
2020-11-30T12:00:00Z
2020-11-30T13:00:00Z
America/New_York
ITIL+4+Through+2021+and+Beyond
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
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· Sessions
Customer Centric Digital Design
This session delves into what's needed for digitalized customers and user solutions to be sustained and the experience to feel seamless.
2020-11-30T12:00:00Z
2020-11-30T13:00:00Z
America/New_York
Customer+Centric+Digital+Design
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
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· Sessions
Everything as a Service: A New Strategy to Energize your Enterprise with Digital Workflows
“Everything as a Service” provides our workplace a digital context, offers employees a connected work experience on a service management platform.
2020-11-30T12:00:00Z
2020-11-30T13:00:00Z
America/New_York
Everything+as+a+Service%3A+A+New+Strategy+to+Energize+your+Enterprise+with+Digital+Workflows
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Expo
Expo Hall
Visit the Expo Hall and interact with our generous Sponsors.
2020-11-30T13:00:00Z
2020-11-30T13:30:00Z
America/New_York
Expo+Hall
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Plenary: 2020 - Impact on Digital Transformation
Government and agencies need a seamless, integrated way to interact and deliver services to citizens, quickly and effectively.
2020-11-30T13:30:00Z
2020-11-30T14:30:00Z
America/New_York
Plenary%3A++2020+-+Impact+on+Digital+Transformation
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
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· Sessions
ITIL 4 Digital and IT Strategy – Beyond 2020
David explains the thinking behind ITIL 4 Digital & IT Strategy and shows its importance for business and technology leaders at every level.
2020-11-30T14:30:00Z
2020-11-30T15:30:00Z
America/New_York
ITIL+4+Digital+and+IT+Strategy+%E2%80%93+Beyond+2020+
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
We Don't Need Organizational Change, We Are Agile?
Who can look into the post COVID crystal ball?
2020-11-30T14:30:00Z
2020-11-30T15:30:00Z
America/New_York
We+Don%27t+Need+Organizational+Change%2C+We+Are+Agile%3F
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
ITIL 4 So Far: The Promise vs The Reality
Miles Faulkner, CEO at Blended Perspectives will be discussing the evolution of ITIL 4 to date.
2020-11-30T14:30:00Z
2020-11-30T15:30:00Z
America/New_York
ITIL+4+So+Far%3A+The+Promise+vs+The+Reality
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Expo
Expo Hall
Visit the Expo Hall and interact with our generous Sponsors.
2020-11-30T15:30:00Z
2020-11-30T16:00:00Z
America/New_York
Expo+Hall
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
SRE is a Service Management Framework
This session will look at SRE from a service management perspective including the role of the Site Reliability Engineer.
2020-11-30T16:00:00Z
2020-11-30T17:00:00Z
America/New_York
SRE+is+a+Service+Management+Framework
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
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· Sessions
Using Service Activation to Kick-start your ITSM Engagement
How to use a Service Activation process to ignite your other processes effectively and efficiently.
2020-11-30T16:00:00Z
2020-11-30T17:00:00Z
America/New_York
Using+Service+Activation+to+Kick-start+your+ITSM+Engagement
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Day 1 Wrap-up, Draw & Closing Remarks
Leslie Backman, President itSMF Ottawa-Gatineau will draw for the winner for vendor prizes and wrap up the day.
2020-11-30T17:00:00Z
2020-11-30T17:15:00Z
America/New_York
Day+1+Wrap-up%2C+Draw+%26+Closing+Remarks
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Expo
Expo Hall
Visit the Expo Hall and interact with our generous Sponsors.
2020-11-30T17:15:00Z
2020-11-30T18:00:00Z
America/New_York
Expo+Hall
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Expo
Expo Hall
Visit the Expo Hall and interact with our generous Sponsors.
2020-12-01T11:00:00Z
2020-12-01T11:45:00Z
America/New_York
Expo+Hall
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Welcome & Opening Remarks - Day 2
Leslie Backman, President itSMF Ottawa-Gatineau, will deliver opening remarks.
2020-12-01T11:45:00Z
2020-12-01T12:00:00Z
America/New_York
Welcome+%26+Opening+Remarks+-+Day+2
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Trans4Mation for Dummies
Trans4Mation for dummies…what does it mean for ITSM? What and who needs to transform? 8 key tips.
2020-12-01T12:00:00Z
2020-12-01T13:00:00Z
America/New_York
Trans4Mation+for+Dummies
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Service Management Strategies in a Virtual World - What Did We Learn?
This session looks at the way 2020 has changed how, where, when and why we work, and how technology has enabled our transformation.
2020-12-01T12:00:00Z
2020-12-01T13:00:00Z
America/New_York
Service+Management+Strategies+in+a+Virtual+World+-+What+Did+We+Learn%3F
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Tales from a Change Agent
Nicole tells some tales about how to avoid the pitfalls that come along with changing what people do on a daily basis.
2020-12-01T12:00:00Z
2020-12-01T13:00:00Z
America/New_York
Tales+from+a+Change+Agent
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Expo
Expo Hall
Visit the Expo Hall and interact with our generous Sponsors.
2020-12-01T13:00:00Z
2020-12-01T13:30:00Z
America/New_York
Expo+Hall
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Collaboration Tools: Fostering Service Management Team Collaboration in Real Time
How collaboration tools can help improve the way service management teams can work together better to deliver services faster and better.
2020-12-01T13:30:00Z
2020-12-01T14:30:00Z
America/New_York
Collaboration+Tools%3A+Fostering+Service+Management+Team+Collaboration+in+Real+Time
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Transformation: Turn Data Privacy into Data Potential
This session explores how to earn stakeholders’ trust to innovate with sensitive data and realize the full value from your data assets.
2020-12-01T13:30:00Z
2020-12-01T14:30:00Z
America/New_York
Transformation%3A+Turn+Data+Privacy+into+Data+Potential
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Level Up Your Service Management Customer Experience
This session walks through the features, possibilities and maturities of a Self-Service Portal that elevates your customer experience.
2020-12-01T13:30:00Z
2020-12-01T14:30:00Z
America/New_York
Level+Up+Your+Service+Management+Customer+Experience
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Six Tools for Business Process Analysis
This workshop introduces participants to 6 key business analysis and change techniques and to apply these techniques through a case study.
2020-12-01T13:30:00Z
2020-12-01T16:00:00Z
America/New_York
Six+Tools+for+Business+Process+Analysis
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Expo
Expo Hall
Visit the Expo Hall and interact with our generous Sponsors.
2020-12-01T14:30:00Z
2020-12-01T15:00:00Z
America/New_York
Expo+Hall
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Service Management - International Perspectives - COVID-19
Next generation IT Service Management perspectives, Cloud and DevSecOps.
2020-12-01T15:00:00Z
2020-12-01T16:00:00Z
America/New_York
Service+Management+-+International+Perspectives+-+COVID-19
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
XLAs: Applying the Art & Science of Experience
In this session, we introduce Experience Level Agreements (XLAs) and discuss how they augment, not replace, existing Service Level Agreements (SLAs).
2020-12-01T15:00:00Z
2020-12-01T16:00:00Z
America/New_York
XLAs%3A+Applying+the+Art+%26+Science+of+Experience
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Keynote: Ambidextrous Service Design: How to See What Else is Possible
We rely on creative, out-of-the box thinking. Explore ambidextrous design and how a bigger box helps to see what's possible.
2020-12-01T16:00:00Z
2020-12-01T17:00:00Z
America/New_York
Keynote%3A++Ambidextrous+Service+Design%3A++How+to+See+What+Else+is+Possible
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
–
· Sessions
Day 2 Wrap-up, Draw & Closing Remarks
Leslie Backman, President itSMF Ottawa-Gatineau will draw for the winner for vendor prizes and provide closing remarks for PDD 2020.
2020-12-01T17:00:00Z
2020-12-01T17:15:00Z
America/New_York
Day+2+Wrap-up%2C+Draw+%26+Closing+Remarks
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-strategies-in-the-new-virtual-world
Hosted virtually on Hopin (link in the description)
Speakers
Leslie Backman
President, itSMF Canada, Ottawa-Gatineau Branch
Sarah Lyons
Helping organizations use sensitive data assets safely for innovation that benefits everyone
Booths
DevOps Institute
DevOps Institute works to enhance the human elements of DevOps.
DIYmonde Solutions Inc.
'Do It Yourself' * DIY * Helping You Succeed
IT Governance Publishing
World-Leading Publisher for Governance and Compliance
Marval North America
Automate your service desk with MSM - Chatbot, RPA, Datalake.
TOPdesk
Helping organizations enhance service delivery through the use of standard & simple software.
servicenow.com
Service-Focused Government
Blended Perspectives
Jira Service Management - Agile ITSM from Atlassian's Expert Partner