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Service Management Strategies in the New Virtual World

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Speakers

David Cannon

Lead Editor: ITIL 4 Digital & IT Strategy

Jeff Braybrook

A passion for helping people work together digitally

Jayne Groll

CEO, DevOps Institute

Roman Jouravlev

ITIL 4 Lead architect and development manager

Michael Rosemann

Director, Centre for Future Enterprise, Queensland University of Technology

Sarah Lyons

Helping organizations use sensitive data assets safely for innovation that benefits everyone

Paul Wilkinson

Business Development Director, GamingWorks

Nicole Conboy

An ITSM expert with over 25 years of experience helping organizations transform their capabilities

Claire Agutter

Director, Scopism and ITSM Zone

Yash Parikh

Service Management Consultant

Roger Burlton

President, Process Renewal Group

Steven Woodward

CEO, Cloud Perspectives

Paul Vos

Organizational Transition Specialist

Tom Yeatts

CTO/Chief Strategist - State & Local Gov’t, Higher Education, ServiceNow

Lisa Schwartz

CEO, ITSM Academy

Leslie Backman

President, itSMF Canada, Ottawa-Gatineau Branch

Alex Benay

Partner, Digital and Government Solutions KPMG Canada

Rod Ward

ITSM Specialist, Marval North America

Victor Zhu

Manager, IT Service Delivery

Miles Faulkner

CEO at Blended Perspectives Inc.

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itSMF International

The IT Service Management Forum is the only truly independent and internationally recognised forum for Service Management professionals worldwide.

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Booths

DevOps Institute

DevOps Institute works to enhance the human elements of DevOps.

DIYmonde Solutions Inc.

'Do It Yourself' * DIY * Helping You Succeed

IT Governance Publishing

World-Leading Publisher for Governance and Compliance

Marval North America

Automate your service desk with MSM - Chatbot, RPA, Datalake.

TOPdesk

Helping organizations enhance service delivery through the use of standard & simple software.

servicenow.com

Service-Focused Government

Blended Perspectives

Jira Service Management - Agile ITSM from Atlassian's Expert Partner