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Service Management Strategies in the New Virtual World

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Jeff Braybrook

A passion for helping people work together digitally

David Cannon

Lead Editor: ITIL 4 Digital & IT Strategy

Michael Rosemann

Director, Centre for Future Enterprise, Queensland University of Technology

Sarah Lyons

Helping organizations use sensitive data assets safely for innovation that benefits everyone

Jayne Groll

CEO, DevOps Institute

Nicole Conboy

An ITSM expert with over 25 years of experience helping organizations transform their capabilities

Claire Agutter

Director, Scopism and ITSM Zone

Tom Yeatts

CTO/Chief Strategist - State & Local Gov’t, Higher Education, ServiceNow

Alex Benay

Partner, Digital and Government Solutions KPMG Canada

Rod Ward

ITSM Specialist, Marval North America

Lisa Schwartz

CEO, ITSM Academy

Leslie Backman

President, itSMF Canada, Ottawa-Gatineau Branch

Paul Vos

Organizational Transition Specialist

Miles Faulkner

CEO at Blended Perspectives Inc.

Roman Jouravlev

ITIL 4 Lead architect and development manager

Yash Parikh

Service Management Consultant

Victor Zhu

Manager, IT Service Delivery

Roger Burlton

President, Process Renewal Group

Steven Woodward

CEO, Cloud Perspectives

Paul Wilkinson

Business Development Director, GamingWorks

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DevOps Institute

DevOps Institute works to enhance the human elements of DevOps.

DIYmonde Solutions Inc.

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IT Governance Publishing

World-Leading Publisher for Governance and Compliance

Marval North America

Automate your service desk with MSM - Chatbot, RPA, Datalake.


Helping organizations enhance service delivery through the use of standard & simple software.

Service-Focused Government

Blended Perspectives

Jira Service Management - Agile ITSM from Atlassian's Expert Partner