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Service Management Post Corona

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Schedule

· Stage
Opening Session: welcome by Maurice van Bladel CEO InfraVision, Keynote by Cor Winkler Prins CEO 4me
Cor Winkler Prins Maurice van Bladel
2020-06-11T09:30:00Z 2020-06-11T10:15:00Z Europe/Amsterdam Opening+Session%3A+welcome+by+Maurice+van+Bladel+CEO+InfraVision%2C+Keynote+by+Cor+Winkler+Prins+CEO+4me https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
XLA is base for Experience Management – Measure, Share, Identify by Sami Kallio
Sami Kallio
2020-06-11T10:20:00Z 2020-06-11T11:00:00Z Europe/Amsterdam XLA+is+base+for+Experience+Management+%E2%80%93+Measure%2C+Share%2C+Identify+by+Sami+Kallio+ https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
ITSM Predictions for a post COVID-19 World by Barclay Rae
Barclay Rae
2020-06-11T10:20:00Z 2020-06-11T11:00:00Z Europe/Amsterdam ITSM+Predictions+for+a+post+COVID-19+World+by+Barclay+Rae+ https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
SIAM - The good, the bad, the obligatory and the virtuous by Michelle Major-Goldsmith and Simon Dorst
Michelle Major-Goldsmith Simon Dorst
2020-06-11T10:20:00Z 2020-06-11T11:00:00Z Europe/Amsterdam SIAM+-+The+good%2C+the+bad%2C+the+obligatory+and+the+virtuous+by+Michelle+Major-Goldsmith+and+Simon+Dorst+ https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
Digital Transformation Officer ( DTO ) by Jan Bouman
Jan Bouman
2020-06-11T11:00:00Z 2020-06-11T11:40:00Z Europe/Amsterdam Digital+Transformation+Officer+%28+DTO+%29+by+Jan+Bouman+ https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
Nexthink and ELA by Maurice van den Driessche
Maurice van den Driessche
2020-06-11T11:00:00Z 2020-06-11T11:40:00Z Europe/Amsterdam Nexthink+and+ELA+by+Maurice+van+den+Driessche https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
Human experiences and human centered service design by Andrea Kis
2020-06-11T11:00:00Z 2020-06-11T11:40:00Z Europe/Amsterdam Human+experiences+and+human+centered+service+design+by+Andrea+Kis https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
Panel discussion: The new normal. Building tommorow's organization today by Claire Agutter, Suzanne van Hove and Martijn Adams
Claire Agutter Martijn Adams Suzanne Van Hove
2020-06-11T11:40:00Z 2020-06-11T12:20:00Z Europe/Amsterdam Panel+discussion%3A+The+new+normal.+Building+tommorow%27s+organization+today+by+Claire+Agutter%2C+Suzanne+van+Hove+and+Martijn+Adams https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
Site Reliability Engineering - Harnessing ( and Redefining) it for ITSM by Jon Hall
Jon Stevens-Hall
2020-06-11T12:20:00Z 2020-06-11T13:00:00Z Europe/Amsterdam Site+Reliability+Engineering+-+Harnessing+%28+and+Redefining%29+it+for+ITSM+by+Jon+Hall https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
Shaping your future IT Operating Model: Merging DevOps and ITSM by Rob Akershoek
Rob Akershoek
2020-06-11T12:20:00Z 2020-06-11T13:00:00Z Europe/Amsterdam Shaping+your+future+IT+Operating+Model%3A+Merging+DevOps+and+ITSM+by+Rob+Akershoek+ https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
XLA in plain English. How tech meets touch by Marco Gianotten
Marco Gianotten
2020-06-11T14:00:00Z 2020-06-11T14:40:00Z Europe/Amsterdam XLA+in+plain+English.+How+tech+meets+touch+by+Marco+Gianotten https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
Live Demo on how ESM and SIAM can be supported by a state of the art service management application like 4me.
Andy Richardson
2020-06-11T14:00:00Z 2020-06-11T14:40:00Z Europe/Amsterdam Live+Demo+on+how+ESM+and+SIAM+can+be+supported+by+a+state+of+the+art+service+management+application+like+4me. https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
Live Demo on how to measure End User Experience with Nexthink by Maurice van den Driessche
Maurice van den Driessche
2020-06-11T14:40:00Z 2020-06-11T15:20:00Z Europe/Amsterdam Live+Demo+on+how+to+measure+End+User+Experience+with+Nexthink+by+Maurice+van+den+Driessche https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
Four things successful digital managers learnt about their employees during the lockdown, and what we can learn from them by Johann Botha
Johann Botha
2020-06-11T14:45:00Z 2020-06-11T15:20:00Z Europe/Amsterdam Four+things+successful+digital+managers+learnt+about+their+employees+during+the+lockdown%2C+and+what+we+can+learn+from+them+by+Johann+Botha https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
Everything you wanted (NEEDED) to know about VALUE but were afraid to ask by Paul Wilkinson
Paul Wilkinson
2020-06-11T15:20:00Z 2020-06-11T16:00:00Z Europe/Amsterdam Everything+you+wanted+%28NEEDED%29+to+know+about+VALUE+but+were+afraid+to+ask+by+Paul+Wilkinson https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
Make way for High Velocity IT by Mark Smalley
Mark  Smalley
2020-06-11T15:20:00Z 2020-06-11T16:00:00Z Europe/Amsterdam Make+way+for+High+Velocity+IT+by+Mark+Smalley https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
ESM in practise; a 7 year journey by Jean Marie van Cutsem
Jean-Marie Van Cutsem
2020-06-11T15:20:00Z 2020-06-11T16:00:00Z Europe/Amsterdam ESM+in+practise%3B+a+7+year+journey+by+Jean+Marie+van+Cutsem https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
Is good ESM the path to better EX? by Doug Tedder
Doug Tedder
2020-06-11T16:00:00Z 2020-06-11T16:40:00Z Europe/Amsterdam Is+good+ESM+the+path+to+better+EX%3F+by+Doug+Tedder+ https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Sessions
SIAM - Service Integration & Management with COBIT by Martin Andematten
Martin Andenmatten
2020-06-11T16:00:00Z 2020-06-11T16:40:00Z Europe/Amsterdam SIAM+-+Service+Integration+%26+Management+with+COBIT+by+Martin+Andematten+ https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)
· Stage
Surviving Digital Disruption by Marc Schwartz
Mark Schwartz
2020-06-11T16:40:00Z 2020-06-11T17:20:00Z Europe/Amsterdam Surviving+Digital+Disruption+by+Marc+Schwartz https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona Hosted virtually on Hopin (link in the description)

Speakers

Alan Nance

A creative disruptor, using the science of eXperience to ignite growth and performance in organizations.Expert

Andy Richardson

Service Management Architect at 4me

Barclay Rae

Helping individuals and organisations through change successfully, regardless of tools or methodology

Claire Agutter

Helping organizations get the best out of IT through education

Cor Winkler Prins

CEO 4me

Doug Tedder

Propel your business with smart service management!

Frank de Jong

Director Technology & Consulting at InfraVision

Jan Bouman

Digital Transformation Expert

Jean-Marie Van Cutsem

Service Management Expert | SIAM | ESM | ITSM | and anything beyond

Johann Botha

Digital Change Provocateur at getITright – Learn, Apply, Accelerate

Jon Stevens-Hall

Principal Product Manager

Marco Gianotten

CEO Giarte

Mark Schwartz

Enterprise Strategist at Amazone web services

Mark Smalley

Engaged my cliënts to discover where they are and to visualize where they want to be.

Martijn Adams

Experienced in supporting SIAM frameworks for large, multinational organisations

Martin Andenmatten

SIAM Expert & Coach

Maurice van Bladel

CEO InfraVision

Maurice van den Driessche

Solution Consultant, Nexthink

Michelle Major-Goldsmith

Lead Architect-SIAM Professional

Paul Wilkinson

Empowering teams & individuals to learn & grow

Rob Akershoek

Helping IT organizations to transform themselves, design and realize a new digital IT operating model

Sami Kallio

Mission is to help Service Management globally to be more employee and business value oriented.

Simon Dorst

Co Author of Siam Foundation

Suzanne Van Hove

Specialist: Service Management process implementation, education, assessment

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InfraVision

SUPPORT YOUR WORKFORCE AND MANAGE YOUR INTERNAL AND EXTERNAL SERVICE PROVIDERS

4me

4me® is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers.

Nexthink

Our Mission: To delight people at work.

EXIN

EXIN has a strong portfolio of its certifications created in-house and certifications developed in collaboration with partners.

Van Haren

At Van Haren Learning Solutions we support organizations with the Best Practice, products and services.

ITSM Zone

At ITSM Zone we want to make a difference to your career.

Kares Foundation

Help women in West Africa to improve their income from shea butter.