Service Management Post Corona
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Schedule
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· Stage
Opening Session: welcome by Maurice van Bladel CEO InfraVision, Keynote by Cor Winkler Prins CEO 4me
2020-06-11T09:30:00Z
2020-06-11T10:15:00Z
Europe/Amsterdam
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https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
XLA is base for Experience Management – Measure, Share, Identify by Sami Kallio
2020-06-11T10:20:00Z
2020-06-11T11:00:00Z
Europe/Amsterdam
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https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
ITSM Predictions for a post COVID-19 World by Barclay Rae
2020-06-11T10:20:00Z
2020-06-11T11:00:00Z
Europe/Amsterdam
ITSM+Predictions+for+a+post+COVID-19+World+by+Barclay+Rae+
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
SIAM - The good, the bad, the obligatory and the virtuous by Michelle Major-Goldsmith and Simon Dorst
2020-06-11T10:20:00Z
2020-06-11T11:00:00Z
Europe/Amsterdam
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https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
Digital Transformation Officer ( DTO ) by Jan Bouman
2020-06-11T11:00:00Z
2020-06-11T11:40:00Z
Europe/Amsterdam
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https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
Nexthink and ELA by Maurice van den Driessche
2020-06-11T11:00:00Z
2020-06-11T11:40:00Z
Europe/Amsterdam
Nexthink+and+ELA+by+Maurice+van+den+Driessche
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
Human experiences and human centered service design by Andrea Kis
2020-06-11T11:00:00Z
2020-06-11T11:40:00Z
Europe/Amsterdam
Human+experiences+and+human+centered+service+design+by+Andrea+Kis
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
Panel discussion: The new normal. Building tommorow's organization today by Claire Agutter, Suzanne van Hove and Martijn Adams
2020-06-11T11:40:00Z
2020-06-11T12:20:00Z
Europe/Amsterdam
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https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
Site Reliability Engineering - Harnessing ( and Redefining) it for ITSM by Jon Hall
2020-06-11T12:20:00Z
2020-06-11T13:00:00Z
Europe/Amsterdam
Site+Reliability+Engineering+-+Harnessing+%28+and+Redefining%29+it+for+ITSM+by+Jon+Hall
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
Shaping your future IT Operating Model: Merging DevOps and ITSM by Rob Akershoek
2020-06-11T12:20:00Z
2020-06-11T13:00:00Z
Europe/Amsterdam
Shaping+your+future+IT+Operating+Model%3A+Merging+DevOps+and+ITSM+by+Rob+Akershoek+
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
XLA in plain English. How tech meets touch by Marco Gianotten
2020-06-11T14:00:00Z
2020-06-11T14:40:00Z
Europe/Amsterdam
XLA+in+plain+English.+How+tech+meets+touch+by+Marco+Gianotten
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
Live Demo on how ESM and SIAM can be supported by a state of the art service management application like 4me.
2020-06-11T14:00:00Z
2020-06-11T14:40:00Z
Europe/Amsterdam
Live+Demo+on+how+ESM+and+SIAM+can+be+supported+by+a+state+of+the+art+service+management+application+like+4me.
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
Live Demo on how to measure End User Experience with Nexthink by Maurice van den Driessche
2020-06-11T14:40:00Z
2020-06-11T15:20:00Z
Europe/Amsterdam
Live+Demo+on+how+to+measure+End+User+Experience+with+Nexthink+by+Maurice+van+den+Driessche
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
Four things successful digital managers learnt about their employees during the lockdown, and what we can learn from them by Johann Botha
2020-06-11T14:45:00Z
2020-06-11T15:20:00Z
Europe/Amsterdam
Four+things+successful+digital+managers+learnt+about+their+employees+during+the+lockdown%2C+and+what+we+can+learn+from+them+by+Johann+Botha
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
Everything you wanted (NEEDED) to know about VALUE but were afraid to ask by Paul Wilkinson
2020-06-11T15:20:00Z
2020-06-11T16:00:00Z
Europe/Amsterdam
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https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
Make way for High Velocity IT by Mark Smalley
2020-06-11T15:20:00Z
2020-06-11T16:00:00Z
Europe/Amsterdam
Make+way+for+High+Velocity+IT+by+Mark+Smalley
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
ESM in practise; a 7 year journey by Jean Marie van Cutsem
2020-06-11T15:20:00Z
2020-06-11T16:00:00Z
Europe/Amsterdam
ESM+in+practise%3B+a+7+year+journey+by+Jean+Marie+van+Cutsem
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
Is good ESM the path to better EX? by Doug Tedder
2020-06-11T16:00:00Z
2020-06-11T16:40:00Z
Europe/Amsterdam
Is+good+ESM+the+path+to+better+EX%3F+by+Doug+Tedder+
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
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· Sessions
SIAM - Service Integration & Management with COBIT by Martin Andematten
2020-06-11T16:00:00Z
2020-06-11T16:40:00Z
Europe/Amsterdam
SIAM+-+Service+Integration+%26+Management+with+COBIT+by+Martin+Andematten+
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
–
· Stage
Surviving Digital Disruption by Marc Schwartz
2020-06-11T16:40:00Z
2020-06-11T17:20:00Z
Europe/Amsterdam
Surviving+Digital+Disruption+by+Marc+Schwartz
https%3A%2F%2Fhopin.to%2Fevents%2Fservice-management-post-corona
Hosted virtually on Hopin (link in the description)
Speakers
Alan Nance
A creative disruptor, using the science of eXperience to ignite growth and performance in organizations.Expert
Andy Richardson
Service Management Architect at 4me
Johann Botha
Digital Change Provocateur at getITright – Learn, Apply, Accelerate
Marco Gianotten
CEO Giarte
Sami Kallio
Mission is to help Service Management globally to be more employee and business value oriented.
Suzanne Van Hove
Specialist: Service Management process implementation, education, assessment
Booths
InfraVision
SUPPORT YOUR WORKFORCE AND MANAGE YOUR INTERNAL AND EXTERNAL SERVICE PROVIDERS
4me
4me® is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers.
Nexthink
Our Mission: To delight people at work.
EXIN
EXIN has a strong portfolio of its certifications created in-house and certifications developed in collaboration with partners.
Van Haren
At Van Haren Learning Solutions we support organizations with the Best Practice, products and services.
ITSM Zone
At ITSM Zone we want to make a difference to your career.
Kares Foundation
Help women in West Africa to improve their income from shea butter.