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Service Management Days

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Schedule

· Sessions
Morning Coffee in Bangalore: Meet other service managers in your community as you wake up and get ready for the event.
Virtual Networking
2021-03-23T03:30:00Z 2021-03-23T04:25:00Z Europe/London Morning+Coffee+in+Bangalore%3A+Meet+other+service+managers+in+your+community+as+you+wake+up+and+get+ready+for+the+event. https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Stage
DevSecOps in ITIL4 - Security is Everyone's Responsibility (Niladri Choudhuri)
Industry Keynote
Niladri Choudhuri
2021-03-23T04:30:00Z 2021-03-23T05:25:00Z Europe/London DevSecOps+in+ITIL4+-+Security+is+Everyone%27s+Responsibility+%28Niladri+Choudhuri%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
IT4IT Case Study in Digitial Service Management (Satya Misra)
DevOps and a Marriage of Frameworks
Satya Misra
2021-03-23T05:30:00Z 2021-03-23T06:25:00Z Europe/London IT4IT+Case+Study+in+Digitial+Service+Management+%28Satya+Misra%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
ITSM & DevOps - Friends or Foes (Siddharth Pareek)
DevOps & ITSM are thought to be on either side of poles. DevOps is not the wand for all the problems that exist in the IT world.
Siddharth Pareek
2021-03-23T07:30:00Z 2021-03-23T08:25:00Z Europe/London ITSM+%26+DevOps+-+Friends+or+Foes+%28Siddharth+Pareek%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
The Ultimate Mashup: Merging DevOps with ITSM (Rob Akershoek)
DevOps and A Marriage of Frameworks
Rob Akershoek
2021-03-23T08:30:00Z 2021-03-23T09:25:00Z Europe/London The+Ultimate+Mashup%3A+Merging+DevOps+with+ITSM+%28Rob+Akershoek%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Let's Chat About Germany's Practitioner Certification (Stephan Brendel)
Virtual Networking
Stephan Brendel
2021-03-23T09:00:00Z 2021-03-23T09:55:00Z Europe/London Let%27s+Chat+About+Germany%27s+Practitioner+Certification+%28Stephan+Brendel%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Visualizations for new ways of managing services (Robert Falkowitz)
Service Management Innovations
Robert Falkowitz
2021-03-23T09:30:00Z 2021-03-23T10:25:00Z Europe/London Visualizations+for+new+ways+of+managing+services+%28Robert+Falkowitz%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Stage
The Magnificent Seven - Tactics to Make Service Improvement Last (Barry Corless)
Industry Keynote
barry corless
2021-03-23T10:00:00Z 2021-03-23T10:55:00Z Europe/London The+Magnificent+Seven+-+Tactics+to+Make+Service+Improvement+Last+%28Barry+Corless%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
ITSM Onboarding for Service Providers (Nadejda Milenkova)
Partners & SIAM
Nadejda Milenkova
2021-03-23T11:00:00Z 2021-03-23T11:55:00Z Europe/London ITSM+Onboarding+for+Service+Providers+%28Nadejda+Milenkova%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Migrating to ITIL 4 (Akshay Anand)
Not the Same Ol' ITIL
Akshay Anand
2021-03-23T11:00:00Z 2021-03-23T11:55:00Z Europe/London Migrating+to+ITIL+4+%28Akshay+Anand%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Value Flows where Empathy Shows (Simone Jo Moore)
People & Leaders
Simone Moore
2021-03-23T11:00:00Z 2021-03-23T11:55:00Z Europe/London Value+Flows+where+Empathy+Shows+%28Simone+Jo+Moore%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Intelligent Knowledge Management is Critical for Self Service Success (Per Strand)
Partners & Products
Per Strand
2021-03-23T11:00:00Z 2021-03-23T11:55:00Z Europe/London Intelligent+Knowledge+Management+is+Critical+for+Self+Service+Success+%28Per+Strand%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Stage
Gaining a Seat at the Table - How can ITSM do Magic with BRM (Suresh GP)
Industry Keynote
Suresh GP
2021-03-23T11:30:00Z 2021-03-23T12:25:00Z Europe/London Gaining+a+Seat+at+the+Table+-+How+can+ITSM+do+Magic+with+BRM+%28Suresh+GP%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
The Value of Sustainable Service Governance (Peter Brooks)
Governance: the Secret Sauce
Peter Brooks
2021-03-23T13:00:00Z 2021-03-23T13:55:00Z Europe/London The+Value+of+Sustainable+Service+Governance+%28Peter+Brooks%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
ITIL 4 High-velocity IT - it's ITIL Jim, but not as we know it (Mark Smalley)
Not the Same Ol' ITIL
Mark  Smalley
2021-03-23T13:00:00Z 2021-03-23T13:55:00Z Europe/London ITIL+4+High-velocity+IT+-+it%27s+ITIL+Jim%2C+but+not+as+we+know+it+%28Mark+Smalley%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Morning Coffee in New York: Meet other service managers in your community as you wake up and get ready for the event.
Virtual Networking
2021-03-23T13:00:00Z 2021-03-23T13:55:00Z Europe/London Morning+Coffee+in+New+York%3A+Meet+other+service+managers+in+your+community+as+you+wake+up+and+get+ready+for+the+event. https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Stage
Hackable: Insights From Ethical Hacking (Ted Harrington)
Event Keynote
2021-03-23T14:00:00Z 2021-03-23T14:55:00Z Europe/London Hackable%3A+Insights+From+Ethical+Hacking+%28Ted+Harrington%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Taking Care of Our Mental Health (Rosemary Gurney & Claire Drake)
People & Leaders
Rosemary Gurney
2021-03-23T15:00:00Z 2021-03-23T15:55:00Z Europe/London Taking+Care+of+Our+Mental+Health+%28Rosemary+Gurney+%26+Claire+Drake%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Everything You Need to Know About Robotic Process Automation (Sébastien Secchion,)
Service Management Innovations
2021-03-23T15:00:00Z 2021-03-23T15:55:00Z Europe/London Everything+You+Need+to+Know+About+Robotic+Process+Automation+%28S%C3%A9bastien+Secchion%2C%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Optimize & Automate (Donna Knapp)
Not the Same Ol' ITIL
Donna Knapp
2021-03-23T15:00:00Z 2021-03-23T15:55:00Z Europe/London Optimize+%26+Automate+%28Donna+Knapp%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Knowledge Centered Services & ITIL 4 Guiding Principles (John Custy)
Not the Same Ol' ITIL
John Custy
2021-03-23T15:00:00Z 2021-03-23T15:55:00Z Europe/London Knowledge+Centered+Services+%26+ITIL+4+Guiding+Principles+%28John+Custy%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Level Up Your ITSM Game (Mary Beth Grant)
Mary Beth Grant
2021-03-23T15:00:00Z 2021-03-23T15:55:00Z Europe/London Level+Up+Your+ITSM+Game+%28Mary+Beth+Grant%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Stage
Are faulty metrics causing your service management function to fail? (Alan Nance)
Industry Keynote
Alan Nance
2021-03-23T16:00:00Z 2021-03-23T16:55:00Z Europe/London Are+faulty+metrics+causing+your+service+management+function+to+fail%3F+%28Alan+Nance%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
ITIL is still a practice for service management (Anthony Orr)
Not the Same Ol' ITIL
Anthony Orr
2021-03-23T17:00:00Z 2021-03-23T17:55:00Z Europe/London ITIL+is+still+a+practice+for+service+management+%28Anthony+Orr%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Customer Experience and Customer Service: What's the Difference? (Doug Raybold)
Service Management Innovations
2021-03-23T17:00:00Z 2021-03-23T17:55:00Z Europe/London Customer+Experience+and+Customer+Service%3A+What%27s+the+Difference%3F+%28Doug+Raybold%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Afternoon Cocktails: ITIL 4 Leader: Digital & IT Strategy Book Panel (Erika Flora and a panel of experts)
Panel Discussion
Erika Flora
2021-03-23T17:00:00Z 2021-03-23T17:55:00Z Europe/London Afternoon+Cocktails%3A+ITIL+4+Leader%3A+Digital+%26+IT+Strategy+Book+Panel+%28Erika+Flora+and+a+panel+of+experts%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Tapas Talks: Meet other service managers in the Spanish-speaking community from Spain to Latin & Central America and the Caribbean islands.
Luis Ribero
2021-03-23T17:00:00Z 2021-03-23T17:55:00Z Europe/London Tapas+Talks%3A+Meet+other+service+managers+in+the+Spanish-speaking+community+from+Spain+to+Latin+%26+Central+America+and+the+Caribbean+islands. https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Schrödinger’s Service Desk: Why Emerging Technologies Are and Are Not the Future of Support (Roy Atkinson)
Service Management Innovations
Roy Atkinson
2021-03-23T18:00:00Z 2021-03-23T18:55:00Z Europe/London Schr%C3%B6dinger%E2%80%99s+Service+Desk%3A+Why+Emerging+Technologies+Are+and+Are+Not+the+Future+of+Support+%28Roy+Atkinson%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
You have to have data to back up what you know is the truth (Sean Caron)
Service Management Innovations
Sean Caron
2021-03-23T18:00:00Z 2021-03-23T18:55:00Z Europe/London You+have+to+have+data+to+back+up+what+you+know%C2%A0is+the+truth+%28Sean+Caron%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Agile Change Management: (Greg Sanker)
Service Management Innovations
Greg Sanker
2021-03-23T19:00:00Z 2021-03-23T19:55:00Z Europe/London Agile+Change+Management%3A+%28Greg+Sanker%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Reaching Everest Base Camp with ITIL 4 (Luis Ribero)
Not the Same Ol' ITIL
Luis Ribero
2021-03-23T19:00:00Z 2021-03-23T19:55:00Z Europe/London Reaching+Everest+Base+Camp+with+ITIL+4+%28Luis+Ribero%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Clouds Don't Have To Be So Hard (Moore, Romero & Rachiele)
Norman Moore Marc Rachiele Marc Romero
2021-03-23T19:00:00Z 2021-03-23T19:55:00Z Europe/London Clouds+Don%27t+Have+To+Be+So+Hard+%28Moore%2C+Romero+%26+Rachiele%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Service Management Will Never be the Same (Phyllis Drucker)
Service Management Innovations
Phyllis Drucker
2021-03-23T20:00:00Z 2021-03-23T20:55:00Z Europe/London Service+Management+Will+Never+be+the+Same+%28Phyllis+Drucker%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Won't You Be My Leader (Tom Wilk)
People & Leaders
Tom Wilk
2021-03-23T20:00:00Z 2021-03-23T20:55:00Z Europe/London Won%27t+You+Be+My+Leader+%28Tom+Wilk%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Afternoon Cocktails: itSMFI Discussion: How will experience management influence the operating model? (Alan Nance and a panel of experts)
Panel Discussion
Alan Nance
2021-03-23T21:00:00Z 2021-03-23T21:55:00Z Europe/London Afternoon+Cocktails%3A+itSMFI+Discussion%3A+How+will+experience+management+influence+the+operating+model%3F+%28Alan+Nance+and+a+panel+of+experts%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Stage
S&T Happens: Surviving and Thriving in a VUCA World (Rob England)
Industry Keynote
Rob England
2021-03-23T23:00:00Z 2021-03-23T23:55:00Z Europe/London S%26T+Happens%3A+Surviving+and+Thriving+in+a+VUCA+World+%28Rob+England%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Improving Incident Management with Observability, AI, and Automation (Jeff Fynboh)
Service Management Innovations
2021-03-24T00:00:00Z 2021-03-24T00:55:00Z Europe/London Improving+Incident+Management+with+Observability%2C+AI%2C+and+Automation+%28Jeff+Fynboh%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Stage
Tại sao chúng ta cần những phương thức làm việc và quản lý mới? (Dr. Cherry Vu)
Industry Keynote
Dr Cherry Vu
2021-03-24T03:00:00Z 2021-03-24T03:55:00Z Europe/London T%E1%BA%A1i+sao+ch%C3%BAng+ta+c%E1%BA%A7n+nh%E1%BB%AFng+ph%C6%B0%C6%A1ng+th%E1%BB%A9c+l%C3%A0m+vi%E1%BB%87c+v%C3%A0+qu%E1%BA%A3n+l%C3%BD+m%E1%BB%9Bi%3F+%28Dr.+Cherry+Vu%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
If you've got principles, do you need anything else? (James Gander)
Not the Same Ol' ITIL
James Gander
2021-03-24T04:00:00Z 2021-03-24T04:55:00Z Europe/London If+you%27ve+got+principles%2C+do+you+need+anything+else%3F+%28James+Gander%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Translating digital strategy into innovation that Works! (Johan Botha)
It's a Digital World
Johann Botha
2021-03-24T05:00:00Z 2021-03-24T05:55:00Z Europe/London Translating+digital+strategy+into+innovation+that+Works%21+%28Johan+Botha%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Stage
Value? what's that got to do with #ITSM (Paul Wilkinson)
Industry Keynote
Paul Wilkinson
2021-03-24T10:00:00Z 2021-03-24T10:55:00Z Europe/London Value%3F+what%27s+that+got+to+do+with+%23ITSM++%28Paul+Wilkinson%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Building bridges: My search for common attributes in ALL frameworks (Eddy Peters)
DevOps and A Marriage of Frameworks
Eddy Peters
2021-03-24T11:00:00Z 2021-03-24T11:55:00Z Europe/London Building+bridges%3A+My+search+for+common+attributes+in+ALL+frameworks+%28Eddy+Peters%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
The CULTURE of AMAZING Service Management staff (Ken Goff)
People & Leaders
Ken Goff
2021-03-24T11:00:00Z 2021-03-24T11:55:00Z Europe/London The+CULTURE+of+AMAZING+Service+Management+staff+%28Ken+Goff%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Developing Skills for the new Economy 4.0 (Susanne Galletly)
It's a Digital World
Suzanne Galletly
2021-03-24T11:00:00Z 2021-03-24T11:55:00Z Europe/London Developing+Skills+for+the+new+Economy+4.0+%28Susanne+Galletly%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
MAIDE for SIAM (an example for a SIAM model) (Simon Dorst and Michelle Major-Goldsmith)
Partners & SIAM
Simon Dorst Michelle Major-Goldsmith
2021-03-24T11:00:00Z 2021-03-24T11:55:00Z Europe/London MAIDE+for+SIAM+%28an+example+for+a+SIAM+model%29+%28Simon+Dorst+and+Michelle+Major-Goldsmith%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Accelerating ITSM Excellence through Agile/DevOps (Jon Stevens-Hall)
Jon Stevens-Hall
2021-03-24T11:00:00Z 2021-03-24T11:55:00Z Europe/London Accelerating+ITSM+Excellence+through+Agile%2FDevOps+%28Jon+Stevens-Hall%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Did I learn ITIL from my Grandmother? (Ivor Macfarlane)
Not the Same Ol' ITIL
2021-03-24T13:00:00Z 2021-03-24T13:55:00Z Europe/London Did+I+learn+ITIL+from+my+Grandmother%3F+%28Ivor+Macfarlane%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
DevOps: Test Alone (Bjorn Boisschot)
DevOps and A Marriage of Frameworks
Bjorn Boisschot
2021-03-24T13:00:00Z 2021-03-24T13:55:00Z Europe/London DevOps%3A+Test+Alone+%28Bjorn+Boisschot%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Service Cost Tracking (Cor Winkler Prins)
Service Management Innovation
Cor Winkler Prins
2021-03-24T13:00:00Z 2021-03-24T13:55:00Z Europe/London Service+Cost+Tracking+%28Cor+Winkler+Prins%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Practical Guide to Experience Management (Pasi Nikkanen)
Service Management Innovation
Pasi Nikkanen
2021-03-24T13:00:00Z 2021-03-24T13:55:00Z Europe/London Practical+Guide+to+Experience+Management+%28Pasi+Nikkanen%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Stage
SRE is a Service Management Framework (Jayne Groll)
Industry Keynote
Jayne Groll
2021-03-24T14:00:00Z 2021-03-24T14:55:00Z Europe/London SRE+is+a+Service+Management+Framework+%28Jayne+Groll%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
The changing mental health landscape of IT in a COVID world (Peter Kelley)
People & Leaders
2021-03-24T15:00:00Z 2021-03-24T15:55:00Z Europe/London The+changing+mental+health+landscape+of+IT+in+a+COVID+world+%28Peter+Kelley%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Do you know, why the guy from Finland and India also need Czech guy? (Patrik Šolc)
DevOps and A Marriage of Frameworks
Patrik Solc
2021-03-24T15:00:00Z 2021-03-24T15:55:00Z Europe/London Do+you+know%2C+why+the+guy+from+Finland+and+India+also+need+Czech+guy%3F+%28Patrik+%C5%A0olc%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
A year in the life of a Software Product Manager (Toon Peters)
DevOps and A Marriage of Frameworks
Toon Peters
2021-03-24T15:00:00Z 2021-03-24T15:55:00Z Europe/London A+year+in+the+life+of+a+Software+Product+Manager+%28Toon+Peters%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Making Service Management work in a Digital World (Valence Howden)
It's a Digital World
Valence Howden
2021-03-24T15:00:00Z 2021-03-24T15:55:00Z Europe/London Making+Service+Management+work+in+a+Digital+World+%28Valence+Howden%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Bootstrapping Experience (Matt Beran)
Not the Same Ol' ITIL
Matt Beran
2021-03-24T15:00:00Z 2021-03-24T15:55:00Z Europe/London Bootstrapping+Experience+%28Matt+Beran%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Governing your IT Management processes and services - Maximizing Value for the clients and the IT department (Jean Claude Beaudry)
Governance: the Secret Sauce
2021-03-24T15:00:00Z 2021-03-24T15:55:00Z Europe/London Governing+your+IT+Management+processes+and+services+-+Maximizing+Value+for+the+clients+and+the+IT+department+%28Jean+Claude+Beaudry%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Stage
Using ITIL 4 DITS to build your career & closing comments for Europe (David Cannon)
Industry Keynote
David Cannon
2021-03-24T16:00:00Z 2021-03-24T16:55:00Z Europe/London Using+ITIL+4+DITS+to+build+your+career+%26+closing+comments+for+Europe+%28David+Cannon%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Leaders-start acting what you are saying (Daniel Breston)
People & Leaders
Daniel Breston
2021-03-24T17:00:00Z 2021-03-24T17:55:00Z Europe/London Leaders-start+acting+what+you+are+saying+%28Daniel+Breston%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Morning Coffee Roundtable on Mental Health (Patric Kelley, Rosemary Gurney and Claire Drake)
Panel Discussion
Rosemary Gurney
2021-03-24T17:00:00Z 2021-03-24T17:55:00Z Europe/London Morning+Coffee+Roundtable+on+Mental+Health+%28Patric+Kelley%2C+Rosemary+Gurney+and+Claire+Drake%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
How Services and Support Can Lead a Company's Transformation (Jennifer Johnson)
Jennifer Johnson
2021-03-24T17:00:00Z 2021-03-24T17:55:00Z Europe/London How+Services+and+Support+Can+Lead+a+Company%27s+Transformation+%28Jennifer+Johnson%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
XLAs: Applying The Art & Science of Experience (Lisa Schwartz)
Service Management Innovations
2021-03-24T18:00:00Z 2021-03-24T18:55:00Z Europe/London XLAs%3A+Applying+The+Art+%26+Science+of+Experience+%28Lisa+Schwartz%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Integrating ITSM with Cybersecurity Risk Management (Patrick von Schlag)
Governance: the Secret Sauce
Patrick von Schlag
2021-03-24T19:00:00Z 2021-03-24T19:55:00Z Europe/London Integrating+ITSM+with+Cybersecurity+Risk+Management+%28Patrick+von+Schlag%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Revamp services team and processes from a single source​ (Chad Corriveau)
Chad  Corriveau
2021-03-24T19:00:00Z 2021-03-24T19:55:00Z Europe/London Revamp+services+team+and+processes+from+a+single+source%E2%80%8B+%28Chad+Corriveau%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Stage
The Five Elements of Value (Ken Wendle)
Industry Keynote
Ken Wendle
2021-03-24T20:00:00Z 2021-03-24T20:55:00Z Europe/London The+Five+Elements+of+Value+%28Ken+Wendle%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Chapter Representatives, join the itSMF International Executive Board for our Annual General Meeting (itSMF International AGM)
International AGM
Phyllis Drucker
2021-03-24T21:00:00Z 2021-03-24T21:55:00Z Europe/London Chapter+Representatives%2C+join+the+itSMF+International+Executive+Board+for+our+Annual+General+Meeting+%28itSMF+International+AGM%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Morning Coffee in Sydney: Meet other service managers in your community as you wake up and get ready for the event.
Virtual Networking
2021-03-24T22:00:00Z 2021-03-24T22:55:00Z Europe/London Morning+Coffee+in+Sydney%3A+Meet+other+service+managers+in+your+community+as+you+wake+up+and+get+ready+for+the+event. https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Stage
Balanced Diversity - A Portfolio Approach to Organizational Change (Karen Ferris)
Industry Keynote
Karen Ferris
2021-03-24T23:00:00Z 2021-03-24T23:55:00Z Europe/London Balanced+Diversity+-+A+Portfolio+Approach+to+Organizational+Change+%28Karen+Ferris%29+ https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
The three-legged stool of Service Management, Product Management and Business Relationship Management - getting the balance right (Kirstie McGowan)
Kirstie Magowan
2021-03-25T00:00:00Z 2021-03-25T00:55:00Z Europe/London The+three-legged+stool+of+Service+Management%2C+Product+Management+and+Business+Relationship+Management+-+getting+the+balance+right+%28Kirstie+McGowan%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Sessions
Outcomes Based SLAs (Katrina McDermit)
2021-03-25T02:00:00Z 2021-03-25T02:55:00Z Europe/London Outcomes+Based+SLAs+%28Katrina+McDermit%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)
· Stage
Why New Ways of Working (English) (Rob England & Dr. Cherry Vu)
Industry Keynote
Rob England Dr Cherry Vu
2021-03-25T16:00:00Z 2021-03-25T16:55:00Z Europe/London Why+New+Ways+of+Working+%28English%29+%28Rob+England+%26+Dr.+Cherry+Vu%29 https%3A%2F%2Fhopin.com%2Fevents%2Fservice-management-days Hosted virtually on Hopin (link in the description)

Speakers

Suresh GP

Industry Keynote

Alan Nance

Industry Keynote

Jayne Groll

Industry Keynote

Rob England

Industry Keynote

Paul Wilkinson

Industry Keynote

Mary Beth Grant

Partners & Products

Chad Corriveau

Service Management Innovations

Pieter Vanhees

Partners & Products

Norman Moore

Partners & Products

Jennifer Johnson

Partners & Products

Marc Romero

Partners & Products

Marc Rachiele

Partners & Products

Jean-Claude Beaudry

Governance: the Secret Sauce

Kirstie Magowan

Not the Same Ol' ITIL

Cor Winkler Prins

Service Management Innovations

Satya Misra

Service Management Innovations

Toon Peters

DevOps and A Marriage of Frameworks

sebastien secchioni

DevOps and A Marriage of Frameworks

Jon Stevens-Hall

DevOps & a Marriage of Frameworks

Per Strand

Not the Same Ol' ITIL

Pasi Nikkanen

Service Management Innovations

Clare Hopton

People & Leaders

Rosemary Gurney

People & Leaders

Bjorn Boisschot

DevOps and A Marriage of Frameworks

Ivor Macfarlane

Industry Keynote

Eddy Peters

DevOps and A Marriage of Frameworks

Erika Flora

ITIL 4 Leader: Digital & IT Strategy Book Panel

Rob Akershoek

DevOps & a Marriage of Frameworks

Patrick von Schlag

Governance: the Secret Sauce

Daniel Breston

People & Leaders

Matt Beran

Not the Same Ol' ITIL

Valence Howden

IT's a Digital World

Patrik Solc

DevOps & a Marriage of Frameworks

Mark Bewick

People & Leaders

Suzanne Galletly

IT's a Digital World

Michelle Major-Goldsmith

Partners & SIAM

Simon Dorst

Partners & SIAM

Ken Goff

People & Leaders

Johann Botha

IT's a Digital World

James Gander

Not the Same Ol' ITIL

Tom Wilk

People & Leaders

Phyllis Drucker

Service Management Innovations

Luis Ribero

Not the Same Ol' ITIL

Greg Sanker

Service Management Innovations

Sean Caron

Service Management Innovations

Roy Atkinson

Service Management Innovations

Anthony Orr

Not the Same Ol' ITIL

John Custy

Not the Same Ol' ITIL

Donna Knapp

Not the Same Ol' ITIL

Mark Smalley

Not the Same Ol' ITIL

Peter Brooks

Governance: the Secret Sauce

Simone Moore

People & Leaders

Akshay Anand

Not the Same Ol' ITIL

Nadejda Milenkova

Partners & SIAM

Robert Falkowitz

Service Management Innovations

Stephan Brendel

Networking: Not the Same Ol' ITIL

Siddharth Pareek

DevOps and A Marriage of Frameworks

Dr Cherry Vu

Industry Keynote

David Cannon

Industry Keynote

Ken Wendle

Industry Keynote

barry corless

Industry Keynote

Karen Ferris

Industry Keynote

Niladri Choudhuri

Industry Keynote

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