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Pulse Everywhere 2021

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Schedule

· Live Stage
Event Open
2021-06-09T07:30:00Z 2021-06-09T08:00:00Z America/Los_Angeles Event+Open+ https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Opening Keynote
2021-06-09T08:00:00Z 2021-06-09T09:00:00Z America/Los_Angeles Opening+Keynote https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Transition Time
2021-06-09T09:00:00Z 2021-06-09T09:10:00Z America/Los_Angeles Transition+Time https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Doing Customer Success Again for the First Time
Leveraging lessons learned to build a new cs function
Easton Taylor Jennifer Lovette Emily Gates
2021-06-09T09:10:00Z 2021-06-09T09:40:00Z America/Los_Angeles Doing+Customer+Success+Again+for+the+First+Time https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Real-World Outcomes
Focusing on Customer Outcomes in a Rapidly-Changing Environment
2021-06-09T09:10:00Z 2021-06-09T09:40:00Z America/Los_Angeles Real-World+Outcomes https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Gainsight on Gainsight: Gainsight's Sales + CS Partnership
Gainsight's Sales + CS Partnership
2021-06-09T09:10:00Z 2021-06-09T09:40:00Z America/Los_Angeles Gainsight+on+Gainsight%3A+Gainsight%27s+Sales+%2B+CS+Partnership https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
A Roadmap for CS Success: Aligning Stakeholders on a Shared Vision & Key Milestones
2021-06-09T09:10:00Z 2021-06-09T09:40:00Z America/Los_Angeles A+Roadmap+for+CS+Success%3A+Aligning+Stakeholders+on+a+Shared+Vision+%26+Key+Milestones https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Transition Time
2021-06-09T09:40:00Z 2021-06-09T09:55:00Z America/Los_Angeles Transition+Time https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Break
2021-06-09T09:40:00Z 2021-06-09T09:55:00Z America/Los_Angeles Break https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Break
2021-06-09T09:40:00Z 2021-06-09T09:55:00Z America/Los_Angeles Break https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Break
2021-06-09T09:40:00Z 2021-06-09T09:55:00Z America/Los_Angeles Break https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Break
2021-06-09T09:40:00Z 2021-06-09T09:55:00Z America/Los_Angeles Break https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Packaging and Delivering Customer Success
2021-06-09T09:55:00Z 2021-06-09T10:25:00Z America/Los_Angeles Packaging+and+Delivering+Customer+Success https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Measuring the Success of CS Ops Initiatives
2021-06-09T09:55:00Z 2021-06-09T10:25:00Z America/Los_Angeles Measuring+the+Success+of+CS+Ops+Initiatives https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Gainsight on Gainsight: Unveiling O2 Framework
2021-06-09T09:55:00Z 2021-06-09T10:25:00Z America/Los_Angeles Gainsight+on+Gainsight%3A+Unveiling+O2+Framework https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Aligning Pre-sales Value Engineering and Customer Success
2021-06-09T09:55:00Z 2021-06-09T10:25:00Z America/Los_Angeles Aligning+Pre-sales+Value+Engineering+and+Customer+Success https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Transition Time
2021-06-09T10:25:00Z 2021-06-09T10:40:00Z America/Los_Angeles Transition+Time https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Break
2021-06-09T10:25:00Z 2021-06-09T10:40:00Z America/Los_Angeles Break https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Break
2021-06-09T10:25:00Z 2021-06-09T10:40:00Z America/Los_Angeles Break https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Break
2021-06-09T10:25:00Z 2021-06-09T10:40:00Z America/Los_Angeles Break https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Break
2021-06-09T10:25:00Z 2021-06-09T10:40:00Z America/Los_Angeles Break https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Launching Customer Success Fast
2021-06-09T10:40:00Z 2021-06-09T11:10:00Z America/Los_Angeles Launching+Customer+Success+Fast https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Strategies for Delivering Value Throughout the Entire Customer Journey (working)
Strategies for Delivering Value Throughout the Entire Customer Journey Delivering End-to-End Value for Your Customers
2021-06-09T10:40:00Z 2021-06-09T11:10:00Z America/Los_Angeles Strategies+for+Delivering+Value+Throughout+the+Entire+Customer+Journey+%28working%29 https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Account and Success Planning: CS and Sales Alignment
How the suceess of the cs team can translate to the success of sales
2021-06-09T10:40:00Z 2021-06-09T11:10:00Z America/Los_Angeles Account+and+Success+Planning%3A+CS+and+Sales+Alignment https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Gainsight on Gainsight: Iterating on Your Health Score Methodology
2021-06-09T10:40:00Z 2021-06-09T12:10:00Z America/Los_Angeles Gainsight+on+Gainsight%3A+Iterating+on+Your+Health+Score+Methodology https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Transition Time
2021-06-09T11:10:00Z 2021-06-09T11:20:00Z America/Los_Angeles Transition+Time https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)
· Live Stage
Closing Keynote
2021-06-09T11:20:00Z 2021-06-09T12:45:00Z America/Los_Angeles Closing+Keynote https%3A%2F%2Fhopin.com%2Fevents%2Fpulse-everywhere-2021 Hosted virtually on Hopin (link in the description)

Speakers

Ross Fulton

Valuize - Founder & CEO

Manjula Talreja

PagerDuty - Chief Customer Officer

Paul Brook

HashiCorp - Global Head of Customer Success

Jeremy Evans

Zuora - Global Vice President, Customer Success

Tyler McNally

Gainsight - Vice President, CX

Michel Bardawil

UberEats - Global Head of Merchant Growth Systems

Kendra McClanahan

Gainsight - Manager, Customer Success Operations

Jean Nairon

PTC - Vice President, Customer Success Operations

Johannes Loeffler

PTC - Senior Vice President, Head of Customer Success

Kari Ardalan

Zendesk - RVP Scaled Success

Emilia D'Anzica

Growth Molecules - Founder

Lorna Henri

Modern Health - Vice President of Customer Success

Kelly Hall

Malwarebytes - Vice President, Customer Success

Meenu Agarwal

VMware - Senior Vice President, Customer Success

Easton Taylor

Gainsight - Regional Director of Customer Success

Jennifer Lovette

Invoca - Senior Vice President, Customer Success

Emily Gates

Dataminr - Vice President Global Customer Success

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Pulse is the global network for customer success and product professionals to share best practices, network, and develop the future of the industry. We are excited to bring you Pulse Everywhere & Pulse Academy Live June 8th-11th, 2021.

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