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Next Normal / 21 - 23 September 2021

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Proudly supported by


Dirk Abeel


Clare English

Radio presenter, Event Host/Chair

Andreja Kudec

Licensed Yoga Instructor

Alasdair Stewart

Digital Medical Engagement Director at Novartis

David Logue

SVP Strategy & GM Life Sciences at

Fabrizio Caranci

Global Digital Medicines Executive Director at Angelini Pharma

Tawnya El-Masry

Member of the Lummi Nation

Hilary Wilson

Director of Patient Engagement at Boehringer Ingelheim

Jen Horonjeff

Founder & CEO of Savvy Corporate

David Keane

Founder & CEO at Bigtincan

Sergey Zinin

Global VP of Verticals at Customertimes

Simon Rost

Marketing Director EMEA at GE Healthcare

Richard Condon

Business Unit Head General Medicine at Bayer

Rahul Avasthy

Lead - Digital Transformation & Experience at Abbott

Rachael Mortimer

Vice President, Head of International Client Partnering at Pfizer

Lita Sands

Head Global Life Sciences Business Development at Amazon Web Services

Julien Pahud

International Marketing Analytics & Digital Health Leader at Eli Lilly

Jérôme de Larosière

Head of Marketing Rare Disease at Ipsen

Jeffrey Erb

President, McCann Health Engagement

Tash Brown

Chief Operations Officer at TrendMD

Matthew Van Wingerden

VP Product Management at AKTANA

Louise Hope

Director for Commercial Engagement

Hicham Naim

Global Head Integrated & Personalized Care Program at Takeda

Robert Consalvo

Director of Strategic Commercial Engagement at H1

George Siu

Group Leader of Quality Digital Transformation group at Samsung Biologics

Sander Ruitenberg

Global Digital Health Solutions Head at Novartis

Megan Reutin

Global Head of Omnichannel Analytics at Grunenthal

Richard Marcil

Chief Customer Officer at conversationHealth

Denys Melnychuk

Product Manager at Viseven

Beverly Smet

SVP Global Accounts at Across Health

Jan Keuppens

SVP Global Accounts at Across Health

Patrick Markt-Niederreiter

Head of Digital Excellence Europe at Daiichi Sankyo

Bartosz Bednarz

Executive Vice President at Ipsen

Davidek Herron

Global Head of Digital at Roche

Suzy Jackson

Life Sciences Senior Manager at Accenture

Marcus West

Founder & CEO at 60Seconds

Paul Simms

Pharma Provocateur

Rasim Shah

Chief Growth Officer at OKRA

Alessandro Milli

Head of Global Commercial Excellence at Zambon

Chris Wade

Associate Vice President, Strategic Solutions at Exeevo

Danilo Maruccia

Principal Consultant & Business Partner at PQE Group

Felix Jackson

Founder and Medical Director at medDigital

Florent Edouard

SVP, Global Head of Commercial Excellence at Grünenthal

Francesca Wuttke

Chief Digital Officer at Almirall

Shwen Gwee

VP and Head of Global Digital Strategy at BMS

Thyago Ohana

Global Digital Transformation Strategist at UCB

Laura Dix

Life Sciences Executive at Accenture

Tim Ringrose

Chief Executive Officer at Cognitant

Nicola Johnson

Commercial Director at Talking Medicines

Dennis Lauth

Business Development Leader Life Sciences/Healthcare, Amazon Web Services

Gaurav Sanganee

Founder at Closing Delta

Ian Ballantyne

Sales Director, EMEA at Pitcher

Neel Edeling

Global Customer Engagement at Lundbeck

Aleksei Zaitcev

Global Marketing Director at WÖRWAG Pharma

John Gordon

Digital Innovation Lab Lead at Pfizer

Trudie Lobban

Founder & CEO at Arrhythmia Alliance

Morten Kruse-Jacobsen

Senior Global Director, Multichannel Excellence & Operations at Novo Nordisk

Juan Flores

International Digital Marketing Lead at Alexion Pharmaceuticals

Timothy White

Head of Digital at Teva

Orchid Jahanshahi

Vice President, Life Sciences at ODAIA

Natalie Shabi

Director of Digital & Growth Marketing at Teva

Michelle Bridenbaker

Head of Global Medical Information at Idorsia

Mark Benthin

Founder & CEO at VIIHEALTH

Mann Singh

Senior Director, Head of Sales Innovation at Novo Nordisk

Liron Shimrich

Director of Global Customer Experience at Teva

Kris Sterkens

Company Group Chairman - EMEA at Janssen

José Maria Guido Avila

Global Brand Lead HCP Marketing at Sanofi

Idit Booch

Senior Director Marketing & Customer Experience at Teva

Emma Booth

Executive Director, Ex-US Medical Capabilities at Amgen

Danilo Pagano

Vice President Digital & Head of Global Customer Engagement at Lundbeck

Alexey Cherchago

Head of Sales Excellence Europe at Sandoz

Vanitha S V

Global Lead, Modular Content, Multichannel Excellence & Operations at Novo Nordisk

Julia Häring

Global Director Digital Health Commercial at Novo Nordisk

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Hosted by

NEXT Pharma Summit

NEXT Normal is the ultimate event for CX, commercial excellence, marketing, and medical affairs leaders.


Samsung Biologics

Constantly inspired and driven to enrich human lives


TrendMD is a native channel content recommendation tool that suggests relevant, updated content to HCPs through a worldwide network of publishers.

Amazon Web Services

AWS is the trusted technology and innovation partner to the global healthcare and life sciences industry, providing unmatched reliability, security, and data privacy.


The conversational AI platform for the life sciences industry


Pitcher is the leading global sales enablement provider of effective customer engagement and sales efficiency through dynamic digital tools, personalized content, and simplified user experience.

Across Health

Across Health is an international end-to-end boutique consultancy and trusted advisor to senior leaders in biopharma.


Join our session on September 21st at 15:00 CET - From Siloed to Synched at Scale: Migrating to a Collaborative, Omnichannel Commercial Model


Helping our clients make a meaningful impact on patients’ lives through New Science, novel medical technologies and better collaboration.

Media-Soft CRM

Media-Soft Inc. provides CRM Systems to the life-science industry for more than 20 years.


medDigital works with health and care organisations, including life science companies, to overcome healthcare challenges. We are specialists in digital communications with expertise in healthcare. We combine insightful science with seamless digital communications to overcome healthcare challenges and transform patient lives.


Viseven company is your supportive partner in everything that has to do with digital transformation of your business.


OKRA is an artificial intelligence company for healthcare.


Virtualizing HCP engagement through SMART digital content production and deployment.


A Single Source of Truth for Healthcare Professionals

60 Seconds

Clearer Communication through practice, coaching and measurement.


Improving health outcomes by giving patients a deeper understanding of their health

Exeevo Inc.

Revolutionizing Customer and Patient Experiences with Modern Technology for Life Sciences Organizations.

Closing Delta

Digital transformation for the “new normal” world

McCann Health Engagement

We are a boutique-style, high engagement HCP and consumer focused healthcare media agency within a creative ecosystem.


ODAIA is an AI-fueled customer data platform for commercial teams in Life Sciences.

Talking Medicines

Talking Medicines uniquely provide patient confidence by medicine.

PQE Group

PQE Group is an ISO 9001 certified technology solutions and compliance consulting services company with global capabilities deliverable throughout the entire product quality life cycle.


Bigtincan transforms the way that field sales and service organizations access, interact with, present and collaborate on content, as well as how they engage with customers when using their mobile devices.


Customertimes Corp. is a global consulting and software firm dedicated to making the top IT technologies accessible to customers.

Savvy Cooperative

Savvy is a marketplace for patient insights. We empower patients and their loved ones to share their experiences, provide input, and be fairly compensated for doing so.

Customer Engagement Platform