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Let's Talk Shop - Europe Edition

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Schedule

· Stage
Welcome keynote
Angélica Reyes
2021-03-04T14:00:00Z 2021-03-04T14:10:00Z UTC Welcome+keynote https%3A%2F%2Fhopin.com%2Fevents%2Flets-talk-shop-europe-edition Hosted virtually on Hopin (link in the description)
· Sessions
Panel Discussion - Let's Talk Shop
Join our expert panel as they look at the year gone by and prescribe the ideal retail CX roadmap for the next 12 months
Mike Debnar Anthony Rafferty Angélica Reyes Simon Johnson Lisa Byfield-Green James Hayes Birk Angermann
2021-03-04T14:10:00Z 2021-03-04T15:00:00Z UTC Panel+Discussion+-+Let%27s+Talk+Shop https%3A%2F%2Fhopin.com%2Fevents%2Flets-talk-shop-europe-edition Hosted virtually on Hopin (link in the description)
· Sessions
5 steps to an AI-integrated customer service in retail
Learn about the best practices to implement and the pitfalls to avoid when incorporating AI in your customer service.
Shoaib Yunus
2021-03-04T15:00:00Z 2021-03-04T15:30:00Z UTC 5+steps+to+an+AI-integrated+customer+service+in+retail https%3A%2F%2Fhopin.com%2Fevents%2Flets-talk-shop-europe-edition Hosted virtually on Hopin (link in the description)
· Sessions
WISMO No More
How proactivity in delivery can : Eliminate common customer queries like "Where is my order (WISMO)?" Save costs related to failed deliveries
James Hayes
2021-03-04T15:00:00Z 2021-03-04T15:30:00Z UTC WISMO+No+More https%3A%2F%2Fhopin.com%2Fevents%2Flets-talk-shop-europe-edition Hosted virtually on Hopin (link in the description)
· Sessions
Making BOPIS successful
Connect your online and offline channels to offer seamless, consistent experiences to your customers & Increase conversion
Mike Debnar
2021-03-04T15:30:00Z 2021-03-04T16:00:00Z UTC Making+BOPIS+successful https%3A%2F%2Fhopin.com%2Fevents%2Flets-talk-shop-europe-edition Hosted virtually on Hopin (link in the description)
· Sessions
PayPal’s latest digital commerce eXperiences
1. Where PayPal is today. 2. The growing consumer trends – ‘Buy Now Pay Later’ 3. Instore payments – ‘PayPal QR Codes‘
Anthony Rafferty
2021-03-04T15:30:00Z 2021-03-04T16:00:00Z UTC PayPal%E2%80%99s+latest+digital+commerce+eXperiences https%3A%2F%2Fhopin.com%2Fevents%2Flets-talk-shop-europe-edition Hosted virtually on Hopin (link in the description)

Speakers

Shoaib Yunus

Regional Sales Head, UK, at Freshworks

Angélica Reyes

Head of Marketing Europe and UK, Freshworks

Simon Johnson

General Manager UK&I, Freshworks

James Hayes

Director of Business Development, Parcelhub

Birk Angermann

Head of Solution Engineering EMEA, Shopify Plus

Mike Debnar

Principal, Retail and Digital Innovation, Medallia

Anthony Rafferty

Senior Director, Global Merchant Services, Paypal

Lisa Byfield-Green

Head of Insights, Retail Week

The event is over

Hosted by

Freshworks