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ITSM MEETUP

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Schedule

· Stage
Welcome Note
Fanni Tihanyi
2020-12-10T09:30:00Z 2020-12-10T09:40:00Z Europe/Berlin Welcome+Note https%3A%2F%2Fhopin.to%2Fevents%2Fitsm-meetup Hosted virtually on Hopin (link in the description)
· Stage
Keynote
Drivers and trends in IT service management
Mark  Smalley
2020-12-10T09:40:00Z 2020-12-10T10:00:00Z Europe/Berlin Keynote https%3A%2F%2Fhopin.to%2Fevents%2Fitsm-meetup Hosted virtually on Hopin (link in the description)
· Stage
Presentation
Right-sized ITSM: The need of the hour
Hemalakshmi Balaraman Nirmal Krishnamoorthy
2020-12-10T10:00:00Z 2020-12-10T10:30:00Z Europe/Berlin Presentation https%3A%2F%2Fhopin.to%2Fevents%2Fitsm-meetup Hosted virtually on Hopin (link in the description)
· Sessions
ITSM - omarm & benut de potentie van het nieuwe normaal
Tijdens deze sessie gaan we samen discussiëren over deze nieuwe realiteit en het belang van medewerkers betrokkenheid en - motivatie.
Caroline Wouters
2020-12-10T10:45:00Z 2020-12-10T11:30:00Z Europe/Berlin ITSM+-+omarm+%26+benut+de+potentie+van+het+nieuwe+normaal https%3A%2F%2Fhopin.to%2Fevents%2Fitsm-meetup Hosted virtually on Hopin (link in the description)
· Sessions
De nieuwe wereld van Service Management
Make IT easy! Schrijf je snel in voor onze ITSM Meetup hierover op 10 december, graag tot dan!
Roy  Monkau
2020-12-10T10:45:00Z 2020-12-10T11:30:00Z Europe/Berlin De+nieuwe+wereld+van+Service+Management https%3A%2F%2Fhopin.to%2Fevents%2Fitsm-meetup Hosted virtually on Hopin (link in the description)
· Sessions
Servicedesk voor MSP
MSP in ITSM Software. Wat is de visie van Freshservice met betrekking tot MSP. Demo: hoe MSP toepassen in je Freshservice omgeving.
Yannick Pirard
2020-12-10T11:30:00Z 2020-12-10T12:00:00Z Europe/Berlin Servicedesk+voor+MSP https%3A%2F%2Fhopin.to%2Fevents%2Fitsm-meetup Hosted virtually on Hopin (link in the description)
· Sessions
The role of ITSM in the big IT security debate
Hacking threats such as WannaCry and others have caused budget holders to refocus on network and end-point IT security – but they may be missing the point.
Emmanuel Yazbeck
2020-12-10T11:30:00Z 2020-12-10T12:00:00Z Europe/Berlin The+role+of+ITSM+in+the+big+IT+security+debate https%3A%2F%2Fhopin.to%2Fevents%2Fitsm-meetup Hosted virtually on Hopin (link in the description)
· Sessions
Service Catalog: De basis voor uw Service management initiatief
Inzicht in hoe een Service Catalogus op te stellen en te implementeren in een Service management oplossing
Joost van Iersel Lore Doms
2020-12-10T11:30:00Z 2020-12-10T12:00:00Z Europe/Berlin Service+Catalog%3A+De+basis+voor+uw+Service+management+initiatief https%3A%2F%2Fhopin.to%2Fevents%2Fitsm-meetup Hosted virtually on Hopin (link in the description)
· Sessions
How to improve self-service adoption of your employees in 20 minutes
In this session you will learn about vision and strategy on knowledge management, and how to decide which questions to add to your knowledge base.
Ruben Berg Tinky Bart
2020-12-10T11:30:00Z 2020-12-10T12:00:00Z Europe/Berlin How+to+improve+self-service+adoption+of+your+employees+in+20+minutes https%3A%2F%2Fhopin.to%2Fevents%2Fitsm-meetup Hosted virtually on Hopin (link in the description)
· Sessions
Fireside Chat with Müller
Customer Talk to present Freshservice and its functionalities for the logistics industry and last mile delivery services.
Jeroen van Dam Martijn van Holst
2020-12-10T11:30:00Z 2020-12-10T12:00:00Z Europe/Berlin Fireside+Chat+with+M%C3%BCller https%3A%2F%2Fhopin.to%2Fevents%2Fitsm-meetup Hosted virtually on Hopin (link in the description)

Speakers

Caroline Wouters

Senior Account Executive, Freshworks

Chris Heemskerk

CH

Dimitri de Wild

DdW

Emmanuel Yazbeck

Tech Entrepreneur, Founder @ SMC Consulting, Cyber Security / GRC Expert

Eric Markerink

EM

Fanni Tihanyi

Marketing Manager, Freshworks

Galida Azarkan

GA

Hemalakshmi Balaraman

Product Expert, Freshworks

Hugo Raadgever

HR

James Bourke

Senior Business Development Representative, Freshworks

Jan Zegers

JZ

Jasper Lammertink

JL

Jeroen van Dam

Freshworks Squad Lead

Jeroen van der Kooij

JvdK

Joost van Iersel

Managing Partner, 2Grips

Judith van Eeuwijk

Business Development Representative, Freshworks

Lars van der Heijden

LvdH

Lore Doms

Service Management Consultant, 2Grips

Marcel Witte

MW

Mark Smalley

IT paradigmologist, writer, speaker, trainer & bridge builder

Maroun Yazbeck

Business Development Manager, SMC Consulting

Martijn van Holst

IT Professional, Müller Fresh Food Logistics

Meriam Boorsma

MB

Nard van Breemen

NvB

Nirmal Krishnamoorthy

Product Marketer, Freshworks

Olaf Stempels

OS

Patrick Scheilen

PS

Reinier van Schaik

RvS

Roy Monkau

Senior Account Executive, Freshworks

Ruben Berg

Client Director, TKC digital

Sejla Trebo

ST

Sicco Bijl

SB

Simone Roeleveld

SR

Tinky Bart

CEO, TKC digital

Venkat Krishna

VK

Vincent Bosse

VB

Walter de Graaf

WdG

Yannick Pirard

Freshservice Product Specialist, Gorilla Services

The event is over

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Freshworks