ITSM MEETUP
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Schedule
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· Stage
Welcome Note
2020-12-10T09:30:00Z
2020-12-10T09:40:00Z
Europe/Berlin
Welcome+Note
https%3A%2F%2Fhopin.com%2Fevents%2Fitsm-meetup
Hosted virtually on Hopin (link in the description)
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· Stage
Keynote
Drivers and trends in IT service management
2020-12-10T09:40:00Z
2020-12-10T10:00:00Z
Europe/Berlin
Keynote
https%3A%2F%2Fhopin.com%2Fevents%2Fitsm-meetup
Hosted virtually on Hopin (link in the description)
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· Stage
Presentation
Right-sized ITSM: The need of the hour
2020-12-10T10:00:00Z
2020-12-10T10:30:00Z
Europe/Berlin
Presentation
https%3A%2F%2Fhopin.com%2Fevents%2Fitsm-meetup
Hosted virtually on Hopin (link in the description)
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· Sessions
ITSM - omarm & benut de potentie van het nieuwe normaal
Tijdens deze sessie gaan we samen discussiëren over deze nieuwe realiteit en het belang van medewerkers betrokkenheid en - motivatie.
2020-12-10T10:45:00Z
2020-12-10T11:30:00Z
Europe/Berlin
ITSM+-+omarm+%26+benut+de+potentie+van+het+nieuwe+normaal
https%3A%2F%2Fhopin.com%2Fevents%2Fitsm-meetup
Hosted virtually on Hopin (link in the description)
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· Sessions
De nieuwe wereld van Service Management
Make IT easy! Schrijf je snel in voor onze ITSM Meetup hierover op 10 december, graag tot dan!
2020-12-10T10:45:00Z
2020-12-10T11:30:00Z
Europe/Berlin
De+nieuwe+wereld+van+Service+Management
https%3A%2F%2Fhopin.com%2Fevents%2Fitsm-meetup
Hosted virtually on Hopin (link in the description)
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· Sessions
Servicedesk voor MSP
MSP in ITSM Software. Wat is de visie van Freshservice met betrekking tot MSP. Demo: hoe MSP toepassen in je Freshservice omgeving.
2020-12-10T11:30:00Z
2020-12-10T12:00:00Z
Europe/Berlin
Servicedesk+voor+MSP
https%3A%2F%2Fhopin.com%2Fevents%2Fitsm-meetup
Hosted virtually on Hopin (link in the description)
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· Sessions
The role of ITSM in the big IT security debate
Hacking threats such as WannaCry and others have caused budget holders to refocus on network and end-point IT security – but they may be missing the point.
2020-12-10T11:30:00Z
2020-12-10T12:00:00Z
Europe/Berlin
The+role+of+ITSM+in+the+big+IT+security+debate
https%3A%2F%2Fhopin.com%2Fevents%2Fitsm-meetup
Hosted virtually on Hopin (link in the description)
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· Sessions
Service Catalog: De basis voor uw Service management initiatief
Inzicht in hoe een Service Catalogus op te stellen en te implementeren in een Service management oplossing
2020-12-10T11:30:00Z
2020-12-10T12:00:00Z
Europe/Berlin
Service+Catalog%3A+De+basis+voor+uw+Service+management+initiatief
https%3A%2F%2Fhopin.com%2Fevents%2Fitsm-meetup
Hosted virtually on Hopin (link in the description)
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· Sessions
How to improve self-service adoption of your employees in 20 minutes
In this session you will learn about vision and strategy on knowledge management, and how to decide which questions to add to your knowledge base.
2020-12-10T11:30:00Z
2020-12-10T12:00:00Z
Europe/Berlin
How+to+improve+self-service+adoption+of+your+employees+in+20+minutes
https%3A%2F%2Fhopin.com%2Fevents%2Fitsm-meetup
Hosted virtually on Hopin (link in the description)
–
· Sessions
Fireside Chat with Müller
Customer Talk to present Freshservice and its functionalities for the logistics industry and last mile delivery services.
2020-12-10T11:30:00Z
2020-12-10T12:00:00Z
Europe/Berlin
Fireside+Chat+with+M%C3%BCller
https%3A%2F%2Fhopin.com%2Fevents%2Fitsm-meetup
Hosted virtually on Hopin (link in the description)
Speakers
