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ISP Customer Experience - How to rise to customer expectations in 2021

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Schedule

· Stage
WELCOME REMARKS
2021-03-25T14:00:00Z 2021-03-25T14:05:00Z Europe/London WELCOME+REMARKS+ https%3A%2F%2Fhopin.com%2Fevents%2Fisps-customer-experience Hosted virtually on Hopin (link in the description)
· Stage
PANEL – Lessons learnt from the last year and where next in meeting customer demand and service expectations in 2021
Jon Perkins Steve Leighton Michael Maltby
2021-03-25T14:05:00Z 2021-03-25T14:40:00Z Europe/London PANEL+%E2%80%93+Lessons+learnt+from+the+last+year+and+where+next+in+meeting+customer+demand+and+service+expectations+in+2021 https%3A%2F%2Fhopin.com%2Fevents%2Fisps-customer-experience Hosted virtually on Hopin (link in the description)
· Stage
FIRESIDE CHAT – Driving operational & commercial value from in-home Wi-Fi
Shan Eisenberg John Irvine Niall Robinson
2021-03-25T14:40:00Z 2021-03-25T15:00:00Z Europe/London FIRESIDE+CHAT+%E2%80%93+Driving+operational+%26+commercial+value+from+in-home+Wi-Fi+ https%3A%2F%2Fhopin.com%2Fevents%2Fisps-customer-experience Hosted virtually on Hopin (link in the description)
· Stage
THE LEGAL ANGLE – Handling your customer data in a secure and privacy compliant way in the new remote-working environment
Anne Todd
2021-03-25T15:00:00Z 2021-03-25T15:15:00Z Europe/London THE+LEGAL+ANGLE+%E2%80%93+Handling+your+customer+data+in+a+secure+and+privacy+compliant+way+in+the+new+remote-working+environment https%3A%2F%2Fhopin.com%2Fevents%2Fisps-customer-experience Hosted virtually on Hopin (link in the description)
· Networking
END REMARKS & SPEED NETWORKING
2021-03-25T15:20:00Z 2021-03-25T15:30:00Z Europe/London END+REMARKS+%26+SPEED+NETWORKING+ https%3A%2F%2Fhopin.com%2Fevents%2Fisps-customer-experience Hosted virtually on Hopin (link in the description)

Speakers

Shan Eisenberg

Chief Commercial Officer, Netgem

Niall Robinson

Head of Global Channel Partners, Plume

Anne Todd

Senior Solicitor, Macfarlanes

John Irvine

CEO, WightFibre

Jon Perkins

Director of Strategy, Zen Internet

Michael Maltby

CEO and Founder, Jurassic Fibre

Steve Leighton

CEO, Voneus

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