Head Business Transformation at Kantonsspital Winterthur

Global Customer Experience and Innovation Manager at Nestle Nespresso

Director of Customer Operations at HRS Group

President and Founder at The Customer Institute

Global Director - People Strategy, Organizational & Cultural Transformation at Arcadis

Customer Experience Consultant at Delta Swan

Managing Director and Co-Founder at Eglobalis

Lead Editor at Customer Experience Magazine (CXM)

Strategic Advisor for Global Contact Centers at Radisson Hotel Group

VP Global Customer Experience at SES Satellites

Sales Specialist Director for Digital & AI Solutions at Genesys

Head of Customer Experience at Česká spořitelna

Customer Experience Manager at Thales Digital Identity & Security, CPL

Managing Director at Gastspiel

Customer Experience Director at Turkcell

CEO at Futurelab Experience

CX Consultant at Allegro

MD and Customer Experience Director at MKL CX Ltd

Co-Founder & PartnerCo-Founder & Partner at Hospitality Leadership Academy

Founding PrincipalFounding Principal at M4 Communications, Inc

Digital Marketing & Customer Experience Transformation Leader at Microsoft

Partner and Founder at Futurelab

Executive Vice President at CXLA