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Ioannis Grammatikos

General Manager, Head of Retail Products, Piraeus Bank

Akis Giouchas

Chief Operating Officer, Technology & Operations, Optima bank

Dimitris Plessas

Assistant General Manager Cards & Digital Business, National Bank

Michalis V. Tsarbopoulos,

Executive General Manager, Chief Digital Officer, Alpha Bank

Ioannis Vougioukas

Chief Executive Officer at Epirus Cooperative Bank

Effie Presvia

Chief Technology & Operating Officer, Attica Bank

Antonios Vourakis

Chief Digital & Retail Officer, Pancreta Bank

Stratos Molyviatis

Group Chief Operating Officer, National Bank of Greece

Dionisis Theodossiou

Head of IT Greece, HSBC Continental Europe

Anestis Petridis

General Manager, Group Chief Information Officer, Eurobank

Nassos Pavlidis

Director of the Financial Products Division, Alpha Bank

Konstantinos Tovil

SVP Market Lead Greece, TBI Bank

George Kefalas

Head of Retail Products General Division, Eurobank

Alexandros Vlagkoulis

Head of Products & Marketing, Optima bank

Yiannis Papatsiros

Business Development & Innovation Advisor, DIAS Interbanking Systems SA

Alexandra Maniati

Senior Director, Innovation & Cybersecurity, European Banking Federation (EBF)

Christos Staikouras

Minister of Finance

Iakovos Giannaklis

General Manager of Retail Banking, Eurobank SA

Prof. Dr. Phil Klaus

Leading CX Strategist and Scientist

Peter Dorrington

Co-Founder and Chief Strategy Officer, Anthrolytics

Mandisa Makubalo

Founder & MD Unlimited Experiences SA

Daniel Ord

Founder & Director, OmniTouch International

DeAnna Avis

Engagement Lead, Watch This Sp_ce

Steven Van Belleghem

Author, co-founder of Nexxworks, partner of iO, Keynote Speaker

Zhecho Dobrev

Principal Consultant

Claire Boscq

The BizShui Creator

Alex Genov

Head of Marketing Insights and Customer Research,

Andrew Carothers

Digital Customer Experience Lead, Cisco Systems

Michael Brandt

CX-Excellence / Founder & Senior Consultant

DeBBie Akwara

Founder & Group CEO, Niche Customer Experience Group

Lynet Owuor

Customer Optimization and Enablement Leader – Benelux and Nordics Regions, Amazon Web Services (AWS)

Faran Niaz

CEO & Founder, CX Future

Dan Gingiss

The Experience Maker™ | Keynote Speaker | Author | Content Creator | CX Consultant

Gregorio Uglioni


Beth Karawan

Co-founder and EVP, ImprintCX

Maria Chryssicopoulou

Research & Market Insights Xpert | OPAP, Product Team

Chryssa Demi

Conference Producer BOUSSIAS

Frank Thibaut

President of the Board, Hellenic Institute of Customer Service (HICS)

Kostas Katsibokis

Leader of Customer Engagement & Experience, Interamerican | Anytime

Dimitris Yfantidis

Head of CX, NBG Contact Center

Thalia Geladaki

CMO, Skroutz S.A.

Chrysanthi Sotopoulou

Individual customer segments, Optima bank

Isidoros Sideridis


Alexandros Veros

Customer Strategy & Experience Design, Deloitte Digital

George Savopoulos

Data driven CX Lead, Satori Analytics

Ada Gianneskis

Communication Director – IKEA (House Market GR – CYPS – BG)

Nikos Sampanis

Director, SE Europe Forrester

Dionysis Zivas

Director Customer Centric Transformation, PwC Greece

Mariela Sporn

Culture And Communications Leader In CX At Santander, Co-Founder Of EmpatIA

Willi Rabitsch

Digital Marketing Manager, Project Manager Digital Customer Experience, Attica Group

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Deloitte Digital

Elevating the Human Experience



Cosmote e-Value

Your contact partner

Satori Analytics

The winning CX: Where beauty meets science.

PwC Greece

CX is everything! Here's how to get it right.

Attica Group

Leader in the provision of ferry services for passengers and cargo in the Eastern Mediterranean Sea


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