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John Tschohl

President and Founder, Service Quality Institute

Massimo Dimech

Operations Specialist, MAPFRE MSV LIFE PLC

Erica Hall

Territory Manager, Zendesk

Alina Gleiss

Senior Manager, Zendesk

Alex Zappos

Head of CX Research, Zappos

Joseph Casha

Chief Officer for Business Development & Customer Success, iMovo

Carolina Boeddu

Senior Partner Sales Executive, Zendesk

DJ Rico

Music to Make Your Tea By

Alka Walia

Senior Director, Global Care & Service Operations, Careem

Dave Hobbs

Systems and Training Manager, OneDayOnly

Ndumiso Khoza

Head of Digital Sales, Discovery

Hazel Mbofana-Chimhandamba

Executive Head of Marketing, Cell C

Natalie Davies

Chief of Operational Efficiency & Strategy Execution, PLP Group

Avalon Klein

Chuck Garcia

Professor of Organizational Behavior and Leadership at Columbia University

Celine Maher

VP of Commercial Sales at Zendesk

Karen Smit

Principal Specialist: Specific Needs Products at Vodacom SA

Valter Adão

Chief Executive & Digital Officer at Cadena Growth Partners

Nayab Rafiq

CEO at Pinnacle Middle East

Sandra Thompson

CX/UX Expert and Emotional Intelligence Coach

Eddie Christian

Global Head of Customer Success & Experience, Resy by American Express

Peter Lorant

Chief Operating Officer, EMEA

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