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Peter Lorant

Chief Operating Officer, EMEA

Karen Smit

Principal Specialist: Specific Needs Products at Vodacom SA

Eddie Christian

Global Head of Customer Success & Experience, Resy by American Express

Nayab Rafiq

CEO at Pinnacle Middle East

Valter Adão

Chief Executive & Digital Officer at Cadena Growth Partners

Celine Maher

VP of Commercial Sales at Zendesk

Chuck Garcia

Professor of Organizational Behavior and Leadership at Columbia University

Sandra Thompson

CX/UX Expert and Emotional Intelligence Coach

Avalon Klein

Natalie Davies

Chief of Operational Efficiency & Strategy Execution, PLP Group

Hazel Mbofana-Chimhandamba

Executive Head of Marketing, Cell C

Ndumiso Khoza

Head of Digital Sales, Discovery

Dave Hobbs

Systems and Training Manager, OneDayOnly

Alka Walia

Senior Director, Global Care & Service Operations, Careem

DJ Rico

Music to Make Your Tea By

Carolina Boeddu

Senior Partner Sales Executive, Zendesk

Joseph Casha

Chief Officer for Business Development & Customer Success, iMovo

Alex Zappos

Head of CX Research, Zappos

Alina Gleiss

Senior Manager, Zendesk

Erica Hall

Territory Manager, Zendesk

Massimo Dimech

Operations Specialist, MAPFRE MSV LIFE PLC

John Tschohl

President and Founder, Service Quality Institute

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