Skip to content
Sponsors Schedule Speakers Booths

Speakers

Prelini Udayan-Chiechi

SVP Global Digital & Regional Marketing, Zendesk

Matthias Goehler

Chief Technology Officer EMEA, Zendesk

Jo Causon

Chief Executive Officer, Institute of Customer Service

Marcel Klapwijk

Customer Management Lead, Bakker

Tomas Yangbyn

Global VP CX & Digital Commerce, Transcom

Ann Daniels

A Record Breaking Polar Explorer & A Renowned International Speaker

Erica Faltous

Director of Communications, Zendesk

Ashish Labroo

VP of Care & Service Operations, Careem

Celine Maher

Regional Vice President Sales, Zendesk

Valter Adão

Chief Executive & Digital Officer, Cadena Growth Partners

Heidi Custers

Digital Transformation Director, Backbase

Tim Mitchell

Head of Digital Transformation, Flux Labs

The Muggabees

Rock Band

Russell Attwood

CEO, Route 101

James Hewson

Director Business Transformation, Capgemini

Stephen Barnett

Manager Business Transformation, Capgemini

Adrian Remedios

Solution Consultant, Premium Plus

Hosted by

Zendesk

Booths

Ada

Ada is the automation layer that powers interactions between you and your customers, enabling your brand to be continuously available, completely consistent, and always helpful.

Faye

Flare for Zendesk - Give your agents 360 view into your customer data - without leaving Zendesk.

Sitel Group®

Create Connection. Value Conversation.

Slack

Where work happens

Solvvy — Chatbot & Automation Platform

The #1 Chatbot & Automation Partner for Zendesk Customers

We've got a surprise for you

Our attendees motivate us. So here's a little something special to motivate you.

Zendesk Social Impact

#StandWithRefugees

Zendesk Community

Build a proper support circle with the Zendesk community

Appamondo

Fast, convenient & personal CX that will make your customers happy and your colleagues proud!

Capgemini

TRANSFORMING YOUR BUSINESS OPERATIONS TO DELIVER THE FRICTIONLESS ENTERPRISE

helphouse.io

helphouse.io is a full-service consultancy with solid experience in optimizing digital customer service. We elevate your CX through tech & knowledge!

Netpremacy

Transforming employee experience and enhancing contact centre services with Zendesk

Premium Plus

Premier Zendesk Implementation Partner

redk - CRM & CX Transformation

Get further, together - Experts in CX and CRM transformation

Route 101

Zendesk EMEA Solution Development Partner of the Year / EMEA Partner of the Year 2020

🟢 Sparkly

Headspace for Zendesk

Tymeshift

Effortless WFM

Ultimate.

Deliver amazing customer experiences through a one-click integration with Zendesk Chat & Support, trusted by Zendesk itself