Καλές Πρακτικές στην Εξυπηρέτηση Πελατών 2021

Name: Καλές Πρακτικές στην Εξυπηρέτηση Πελατών 2021
Start: 2021-03-04 09:30:00 +0200
End: 2021-03-04 18:00:00 +0200

Mar 4, 7:30AM to Mar 4, 4:00PM UTC

146 people attending

Description Schedule Speakers Booths

Schedule

March 4, 2021 7:30am 7:30AM– 8:00AM · Networking

Virtual Networking

2021-03-04T09:30:00Z 2021-03-04T10:00:00Z Europe/Athens Virtual+Networking+ https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 7:30am 7:30AM– 8:00AM · Expo

Live Expo

2021-03-04T09:30:00Z 2021-03-04T10:00:00Z Europe/Athens Live+Expo https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 8:00am 8:00AM– 8:30AM · Stage

Άνοιγμα Συνεδρίου-Χαιρετισμός

2021-03-04T10:00:00Z 2021-03-04T10:30:00Z Europe/Athens %CE%86%CE%BD%CE%BF%CE%B9%CE%B3%CE%BC%CE%B1+%CE%A3%CF%85%CE%BD%CE%B5%CE%B4%CF%81%CE%AF%CE%BF%CF%85-%CE%A7%CE%B1%CE%B9%CF%81%CE%B5%CF%84%CE%B9%CF%83%CE%BC%CF%8C%CF%82 https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 8:30am 8:30AM– 8:54AM · Stage

1η Ενότητα | Public Benefit Organizations

2021-03-04T10:30:00Z 2021-03-04T10:54:00Z Europe/Athens 1%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Public+Benefit+Organizations https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 8:54am 8:54AM– 9:30AM · Stage

2η Ενότητα | Banking

2021-03-04T10:54:00Z 2021-03-04T11:30:00Z Europe/Athens 2%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Banking https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 9:30am 9:30AM– 9:35AM · Stage

Active Surprise

2021-03-04T11:30:00Z 2021-03-04T11:35:00Z Europe/Athens Active+Surprise https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 9:35am 9:35AM– 9:59AM · Stage

3η Ενότητα | Insurance

2021-03-04T11:35:00Z 2021-03-04T11:59:00Z Europe/Athens 3%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Insurance+ https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 9:59am 9:59AM–10:20AM · Networking

Virtual Networking Break

2021-03-04T11:59:00Z 2021-03-04T12:20:00Z Europe/Athens Virtual+Networking+Break https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 9:59am 9:59AM–10:20AM · Expo

Live Expo

2021-03-04T11:59:00Z 2021-03-04T12:20:00Z Europe/Athens Live+Expo https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 10:20am 10:20AM–11:20AM · Stage

4η Ενότητα | Services

2021-03-04T12:20:00Z 2021-03-04T13:20:00Z Europe/Athens 4%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Services https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 11:20am 11:20AM–12:16PM · Stage

5η Ενότητα | Telecommunications

2021-03-04T13:20:00Z 2021-03-04T14:16:00Z Europe/Athens 5%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Telecommunications https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 12:16pm 12:16PM–12:52PM · Stage

6η Ενότητα | Automobility

2021-03-04T14:16:00Z 2021-03-04T14:52:00Z Europe/Athens 6%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Automobility https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 12:52pm 12:52PM– 1:12PM · Networking

Virtual Networking Break

2021-03-04T14:52:00Z 2021-03-04T15:12:00Z Europe/Athens Virtual+Networking+Break https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 12:52pm 12:52PM– 1:12PM · Expo

Live Expo

2021-03-04T14:52:00Z 2021-03-04T15:12:00Z Europe/Athens Live+Expo https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 1:12pm 1:12PM– 1:36PM · Stage

7η Ενότητα | Food and Beverage Companies

2021-03-04T15:12:00Z 2021-03-04T15:36:00Z Europe/Athens 7%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Food+and+Beverage+Companies https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 1:36pm 1:36PM– 2:36PM · Stage

8η Ενότητα | Retail

2021-03-04T15:36:00Z 2021-03-04T16:36:00Z Europe/Athens 8%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Retail https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 2:36pm 2:36PM– 2:41PM · Stage

Relaxing Surprise

2021-03-04T16:36:00Z 2021-03-04T16:41:00Z Europe/Athens Relaxing+Surprise https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 2:41pm 2:41PM– 2:53PM · Stage

9η Ενότητα | Leisure & Entertainment

2021-03-04T16:41:00Z 2021-03-04T16:53:00Z Europe/Athens 9%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Leisure+%26+Entertainment https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

March 4, 2021 2:53pm 2:53PM– 3:00PM · Stage

Closing Remarks

2021-03-04T16:53:00Z 2021-03-04T17:00:00Z Europe/Athens Closing+Remarks https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

Speakers

Marilena Pappas

Παραγωγός Συνεδρίων & Βραβείων, MarketingWeek

Dimitris Gotzaridis

Head of BPO Operations, Cosmote e-Value

Panos Adamantiadis

Retail Sales Director, Alfa Pastry

Stefanos Aspiotis

Customer Excellence Manager, WATT+VOLT

Sofia Stamou

Communication Manager, Ολυμπία Οδός

Yiannis Karakostas

Head of Branch Network, Wealth and Personal Banking, HSBC Continental Europe, Greece

Chrysoula Dimitriou

Branch Network Strategy Director, Εθνική Τράπεζα Ελλάδος

Harris Takas

Marketing Director, efood

Γιώργος Ξηρός

Γενικός Διευθυντής του Εκπαιδευτικού Οργανισμού Fitness Studio One και του γυμναστηρίου the Concept

Efi Karadima

Προϊσταμένη Εξυπηρέτησης – Τμήμα Συνεργατών & Αποζημιώσεων Ζωής – Υγείας, Eurolife

ALEXANDROS VLAGKOULIS

Head of Products & Marketing, Optima bank

Panos Kouvalis

Leader of Mobility & Convenience, INTERAMERICAN

Kiriakos Markou

Digital Contact Center Specialist Leader, Leroy Merlin

Leonardos Grielas

Principal Solutions Engineer, Oracle

Lefteris Klimentidis

Head of Customer Service, Stoiximan

George Farlekas

General Manager, Manifest Services

Anna Karachaliou

Customer Relationship Business Leader | Customer Experience, Leroy Merlin

Panagiotis Christofilos

Entreprise Tech Support Supervisor, Vodafone Greece

Katerina Konstantinidou

Branch Manager | Permanent Placement Division, ManpowerGroup Greece

George Konstantellos

Customer Service and Customer Facing Head, NESTLE

Romylos Politopoulos

CEO ΞΥΝ, Μουστάκας

Antonis Kokkolas

Operations Director, Lease Plan Hellas Single Member S.A.

Christina Vasilikou

Visitors Experience Director, Kέντρο Πολιτισμού Ίδρυμα Σταύρος Νιάρχος

Panagiotis Mikrogiannakis

Senior Manager Client Services, Stoiximan

Markos Galerakis

Customer Experience Manager, Cosmos Sport

Maria Kallergi

Customer Experience Manager, Dixons East South Europe

Stephanie Damas

Insights and Strategy Director, Global Link

Martha Zontanou

Consumer Relations Manager, NESTLE

Kostas Stathokostopoulos

Contact Center Manager, Carglass® Greece

Katerina Zografou

Head of Customer Interaction Services, BMW Group

Aris Georgopoulos

Consumer Commercial Director, Vodafone Greece

Vassilis Andrielos

Προϊστάμενος Τμήματος Προϊοντικής Εκπαίδευσης Telesales & Retention, Cosmote e-value (OTE)

Vasso Tsouni

Marketing & Communications Manager, ManpowerGroup Greece

frank thibaut

Πρόεδρος ΔΣ ΕΙΕΠ

Tickets

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