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Καλές Πρακτικές στην Εξυπηρέτηση Πελατών 2021

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Schedule

· Networking
Virtual Networking
2021-03-04T09:30:00Z 2021-03-04T10:00:00Z Europe/Athens Virtual+Networking+ https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Expo
Live Expo
2021-03-04T09:30:00Z 2021-03-04T10:00:00Z Europe/Athens Live+Expo https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Stage
Άνοιγμα Συνεδρίου-Χαιρετισμός
Marilena Pappas frank thibaut
2021-03-04T10:00:00Z 2021-03-04T10:30:00Z Europe/Athens %CE%86%CE%BD%CE%BF%CE%B9%CE%B3%CE%BC%CE%B1+%CE%A3%CF%85%CE%BD%CE%B5%CE%B4%CF%81%CE%AF%CE%BF%CF%85-%CE%A7%CE%B1%CE%B9%CF%81%CE%B5%CF%84%CE%B9%CF%83%CE%BC%CF%8C%CF%82 https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Stage
1η Ενότητα | Public Benefit Organizations
Christina Vasilikou Sofia  Stamou
2021-03-04T10:30:00Z 2021-03-04T10:54:00Z Europe/Athens 1%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Public+Benefit+Organizations https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Stage
2η Ενότητα | Banking
ALEXANDROS VLAGKOULIS Chrysoula Dimitriou Yiannis Karakostas
2021-03-04T10:54:00Z 2021-03-04T11:30:00Z Europe/Athens 2%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Banking https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Stage
Active Surprise
Γιώργος Ξηρός
2021-03-04T11:30:00Z 2021-03-04T11:35:00Z Europe/Athens Active+Surprise https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Stage
3η Ενότητα | Insurance
Panos Kouvalis Efi Karadima
2021-03-04T11:35:00Z 2021-03-04T11:59:00Z Europe/Athens 3%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Insurance+ https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Networking
Virtual Networking Break
2021-03-04T11:59:00Z 2021-03-04T12:20:00Z Europe/Athens Virtual+Networking+Break https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Expo
Live Expo
2021-03-04T11:59:00Z 2021-03-04T12:20:00Z Europe/Athens Live+Expo https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Stage
4η Ενότητα | Services
Vasso Tsouni Katerina Konstantinidou George Farlekas Leonardos Grielas Harris Takas Stefanos Aspiotis
2021-03-04T12:20:00Z 2021-03-04T13:20:00Z Europe/Athens 4%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Services https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Stage
5η Ενότητα | Telecommunications
Dimitris Gotzaridis Vassilis Andrielos Aris Georgopoulos Panagiotis Christofilos
2021-03-04T13:20:00Z 2021-03-04T14:16:00Z Europe/Athens 5%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Telecommunications https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Stage
6η Ενότητα | Automobility
Katerina  Zografou Kostas Stathokostopoulos Antonis Kokkolas
2021-03-04T14:16:00Z 2021-03-04T14:52:00Z Europe/Athens 6%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Automobility https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Networking
Virtual Networking Break
2021-03-04T14:52:00Z 2021-03-04T15:12:00Z Europe/Athens Virtual+Networking+Break https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Expo
Live Expo
2021-03-04T14:52:00Z 2021-03-04T15:12:00Z Europe/Athens Live+Expo https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Stage
7η Ενότητα | Food and Beverage Companies
Martha Zontanou George Konstantellos Panos Adamantiadis
2021-03-04T15:12:00Z 2021-03-04T15:36:00Z Europe/Athens 7%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Food+and+Beverage+Companies https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Stage
8η Ενότητα | Retail
Stephanie Damas Maria Kallergi Markos Galerakis Romylos Politopoulos Anna Karachaliou Kiriakos Markou
2021-03-04T15:36:00Z 2021-03-04T16:36:00Z Europe/Athens 8%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Retail https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Stage
Relaxing Surprise
Γιώργος Ξηρός
2021-03-04T16:36:00Z 2021-03-04T16:41:00Z Europe/Athens Relaxing+Surprise https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Stage
9η Ενότητα | Leisure & Entertainment
Panagiotis Mikrogiannakis Lefteris Klimentidis
2021-03-04T16:41:00Z 2021-03-04T16:53:00Z Europe/Athens 9%CE%B7+%CE%95%CE%BD%CF%8C%CF%84%CE%B7%CF%84%CE%B1+%7C+Leisure+%26+Entertainment https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)
· Stage
Closing Remarks
Marilena Pappas
2021-03-04T16:53:00Z 2021-03-04T17:00:00Z Europe/Athens Closing+Remarks https%3A%2F%2Fhopin.com%2Fevents%2Fcustomerconference-2021 Hosted virtually on Hopin (link in the description)

Speakers

Marilena Pappas

Παραγωγός Συνεδρίων & Βραβείων, MarketingWeek

Dimitris Gotzaridis

Head of BPO Operations, Cosmote e-Value

Panos Adamantiadis

Retail Sales Director, Alfa Pastry

Stefanos Aspiotis

Customer Excellence Manager, WATT+VOLT

Sofia Stamou

Communication Manager, Ολυμπία Οδός

Yiannis Karakostas

Head of Branch Network, Wealth and Personal Banking, HSBC Continental Europe, Greece

Chrysoula Dimitriou

Branch Network Strategy Director, Εθνική Τράπεζα Ελλάδος

Harris Takas

Marketing Director, efood

Γιώργος Ξηρός

Γενικός Διευθυντής του Εκπαιδευτικού Οργανισμού Fitness Studio One και του γυμναστηρίου the Concept

Efi Karadima

Προϊσταμένη Εξυπηρέτησης – Τμήμα Συνεργατών & Αποζημιώσεων Ζωής – Υγείας, Eurolife

ALEXANDROS VLAGKOULIS

Head of Products & Marketing, Optima bank

Panos Kouvalis

Leader of Mobility & Convenience, INTERAMERICAN

Kiriakos Markou

Digital Contact Center Specialist Leader, Leroy Merlin

Leonardos Grielas

Principal Solutions Engineer, Oracle

Lefteris Klimentidis

Head of Customer Service, Stoiximan

George Farlekas

General Manager, Manifest Services

Anna Karachaliou

Customer Relationship Business Leader | Customer Experience, Leroy Merlin

Panagiotis Christofilos

Entreprise Tech Support Supervisor, Vodafone Greece

Katerina Konstantinidou

Branch Manager | Permanent Placement Division, ManpowerGroup Greece

George Konstantellos

Customer Service and Customer Facing Head, NESTLE

Romylos Politopoulos

CEO ΞΥΝ, Μουστάκας

Antonis Kokkolas

Operations Director, Lease Plan Hellas Single Member S.A.

Christina Vasilikou

Visitors Experience Director, Kέντρο Πολιτισμού Ίδρυμα Σταύρος Νιάρχος

Panagiotis Mikrogiannakis

Senior Manager Client Services, Stoiximan

Markos Galerakis

Customer Experience Manager, Cosmos Sport

Maria Kallergi

Customer Experience Manager, Dixons East South Europe

Stephanie Damas

Insights and Strategy Director, Global Link

Martha Zontanou

Consumer Relations Manager, NESTLE

Kostas Stathokostopoulos

Contact Center Manager, Carglass® Greece

Katerina Zografou

Head of Customer Interaction Services, BMW Group

Aris Georgopoulos

Consumer Commercial Director, Vodafone Greece

Vassilis Andrielos

Προϊστάμενος Τμήματος Προϊοντικής Εκπαίδευσης Telesales & Retention, Cosmote e-value (OTE)

Vasso Tsouni

Marketing & Communications Manager, ManpowerGroup Greece

frank thibaut

Πρόεδρος ΔΣ ΕΙΕΠ

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