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UK National Contact Centre Conference

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Leigh Hopwood


Bill Wilson

Digital Channel Strategy Lead, Severn Trent

Kirk Bradley

Commercial Operations Director, BUPA

Judith Yates

HR Director, BPA Quality

Helen Finnegan

EMEA Quality Solutions, BPA Quality

Gerry Brown

The Customer Lifeguard

Amy Cashman

CEO Insights Division, Kantar

Steve Oliver

CEO, Music Magpie

Phil O'Shiel

Director of Operations, Atos

Michael Sherwood

Head of Customer Experience, Atom Bank

Mark Billingham

Group CX Director and COO, The Very Group

Liam Smith

Director of Customer Services, Rank Group

Aimie Chapple

CEO Customer Management, Capita

Michelle Ansell

Douglas Jackson

Paul Turner

Business Consultant, NICE

Jonathan Cowie

Chief Operating Officer, VIVID Housing

Stephen Yap

Research Director, CCMA

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For over 25 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences.

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