Meet FCM Meetings & Events, an international events agency that used Hopin for a client's automotive launch

Meet FCM Meetings & Events, an international events agency that used Hopin for a client's automotive launch

Start Your Engines

As a full-service international events agency, FCM Meetings and Events are well-versed in throwing an array of different events for clients of varying sizes and industries.

With each new customer comes unique goals and challenges. As any good events agency knows, it's vital to find a platform that works for each client's specific needs. For a recent automotive launch event (and many others), Hopin was FCM's platform of choice.

"What made us choose Hopin over other platforms? The overall look of the platform and the branding qualities were definitely one of the big ticket items for this particular customer. Also, ease of use; their audience are a varying demographic with varying levels of experience in virtual environments, so it needed to be easy to use and look really slick" - Rosie Thompson Jones.

Ultimately the goal for the automotive launch was to sell cars. Attendees included car dealers, sales teams, and journalists.

This kind of event would usually be hosted in person, however, because of the pandemic, this was not an option. So FCM's main challenge was finding a way of driving the same type of energy, inspiration and engagement without attendees being able to smell, touch, and see the vehicle in the flesh.

To drive buzz pre-event, FCM hosted teaser content on Hopin that featured in pre-event communications, resulting in an impressive 80% conversion rate for event invites. They also customized the event's look and feel to ensure it was in line with the new car's colors and branding.


"Hopin's backend is very user friendly, you don't have to be familiar with dev to build an event."

Rosie Thompson Jones.
Senior Producer.

Driving in the Fast Lane

To achieve the emotional connection they wanted, on the day of the event FCM delivered a range of interactive content by making clever use of several Hopin features.

Attendees were shown a variety of pre-shot product videos, television commercials, and other marketing campaign materials. There were also live presentations and Q&A sessions with the car manufacturer's CEO and Head of Marketing.

Attendees could also book one-on-one sessions with the client's GM and marketing team to discuss further details about the car and its launch.

Feedback from the FCM team tasked with organizing this event was that set up was super easy, and key stakeholders were impressed with the look and feel of the car launch.

"First impression is everything and the feedback when people see the platform for the first time or when they see how it can bring a client's brand to life, they love it. It's the same for our audience, for our colleagues, for management - it's that first impression, that first look. The platform looks slick, it's user-friendly and it's beautiful" - Rosie Thompson Jones.
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Hopin Features Utilized by FCM Events

As a renowned global company, FCM Meetings & Events stand out for their ability to carefully curate events for their clients, according to their specific needs. They’ve been able to do this on many occasions using some of Hopin’s top features and integrations:

  • Q&A Sessions – These have enabled clients, sponsors, and audiences to interact, gel, and truly understand each other.
  • Slido Integration – Another invaluable tool for encouraging attendees to get involved and stay engaged via interactive presentation elements like live word clouds, quizzes and polls.
  • Customization – Colors, logos, imagery, and layout have all been customized according to each of FCM's clients' specific needs and branding.
  • Analytics + Reporting – The analytics tools of Hopin are invaluable when it comes to proving event ROI to clients, key stakeholders and sponsors. Detailed reporting on attendee demographics and engagement also offer invaluable insight for tweaking future event strategy.
  • Booths – For event's with sponsors, the Booths feature has been instrumental in driving audience engagement and ROI.

"Having done a few events on different platforms, I can say that Hopin is the one that we get the fewest live support requests on. The platform is stable, user-friendly and intuitive, which creates a seamless experience for the audience."

Christian Marchand
Senior Producer

A Podium Finish

Along with plenty of positive direct feedback, The FCM Meetings & Event team made use of Hopin's reporting and analytics tools to asses the automotive launch's reception amongst attendees.

Rather than focusing on NPS, The FCM Meetings & Events team prefer to measure the success of an event based on attendance and retention rates as they believe these to be a better indicator of audience sentiment.

From those two KPIs, the automotive launch was an undeniable success. Attendance was over 90% and audience retention on the day stayed above 80% throughout.

Such fantastic results meant FCM had some very happy stakeholders, with their client praising the launch and remaining a loyal customer with FCM for future events.  

Having consistently seen these sorts of results and feedback across multiple clients and events, FCM has landed on Hopin as its preferred platform for all virtual and hybrid events moving forward.

“We chose to hero Hopin as our preferred [platform] because of the way it looks, because it's easy to use in the backend, and it costs us (from our own time point of view), less to put out there. I think you get great bang for your buck” - Rosie Thompson Jones.


Invite conversion


Attendance rate



"Where we've also offered post-event downloads and sponsor engagement options, we've seen an in-excess of 50% uptake and up to 32% conversion, which is a really great result."

Rosie Thompson Jones.
Senior Producer.

Lots of virtual audience buzz

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